Continual improvement process drives ITSM service efficiency and prioritizes business initiatives by automating enterprise ITIL, all with ServiceNow.
Continual Improvement Management Bring people, processes, and data together to elevate service delivery standards. Turn continuous improvement into a repeatable reality with a structured framework. 
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Benefits of Continual Improvement Management Evolve service delivery across your business Track ongoing improvements from theory to reality in a single system of action, with a set framework. Keep initiatives aligned and on track Connect process improvements to your overall business strategy and measure progress against KPIs. Power smart decisions Plan, prioritize, and monitor improvement initiatives easily with a context-rich visual ROI dashboard. Act on opportunities to improve Use a centralized framework to plan, implement, and track improvements.
Features of Continual Improvement Management Improvement workbench Monitor all improvements in progress, including opportunity details. Process efficiency Boost business performance with machine learning, cluster analysis, and process mining. Value realization dashboard Track how your initiatives compare against expectations and business goals.  Improvement readiness Find opportunities and automatically create initiatives for improvement. 
Additional features ServiceNow® integrations Bring in Performance Analytics, Process Mining, Change Management, and other related apps. Coaching plug-in Set rules to automatically trigger virtual training for service desk agents during key moments. Improvement requests Discover new opportunities across people, processes, and tools based on company-wide suggestions. Improvement register Establish strategic alignment and uncover new opportunities by setting clear goals. Dashboard reports See results of completed initiatives and identify new process improvements. Domain separation Define improvement opportunities at the domain level and cater to end-customer and employee needs. Indicators and dashboards Configure KPIs to set targets, track milestones, and monitor progress or trends. Real-time analytics Drill down into a process to understand impacts and identify gaps along with areas for improvement.
Resources See All Resources Solution Briefs ServiceNow ITSM Overview White Papers Deliver Smart, Responsive IT Services in an Always Changing World with ITSM Pro
How to get Continual Improvement Management Continual Improvement Management is available with these ServiceNow products. IT Service Management Transform the impact, speed, and delivery of IT. Customer Service Management Improve service operations and engage your customers.
You might also be interested in… ServiceNow AI Agents Boost productivity across every corner of your business with autonomous AI agents that work for you.  Video CTA Performance Analytics  Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Video CTA Process Mining Improve outcomes by optimizing process flows to streamline work. Video CTA Service Operations Workspace Manage incidents proactively with clear visibility when services are at risk. Video CTA
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