Enterprise Onboarding and Transitions - ServiceNow

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Enterprise Onboarding and Transitions

With ServiceNow® Enterprise Onboarding and Transitions, HR and IT can now easily configure digital workflows that manage employee lifecycle events across multiple departments on a single platform.

Automate employee onboarding, offboarding, relocation, leaves of absence, and other processes.

Drastically improve enterprise‑wide productivity and provide fast, consumer‑style service that makes it easy for employees to get the services they need.

Benefits

Improve employee satisfaction with an intuitive experience that includes a purpose-built app to ensure new hires are ready on day one.

Unlock enterprise-wide productivity across HR, IT, and other departments by automating processes with a frictionless, consumer-style experience for processes that span multiple departments.

Continually improve onboarding by gaining insight into which processes are working well, and which are not.

Application highlights

Leverage Mobile Onboarding to ensure new hires have a great experience that helps them to be day one ready.

A screenshot of an example of a “Request Onboarding” page

Leverage Mobile Onboarding to ensure new hires have a great experience that helps them to be day one ready.

Ensure correct actions are taken with end-to-end visibility

A screenshot of an example end-to-end visibility to ensure correct actions

Ensure correct actions are taken with end-to-end visibility

Employees can get contextual help when needed. Provide employees assurance and ease with step-by-step guidance.

A screenshot of an example of how employees can get step-by-step help with direct deposit setup

Employees can get contextual help when needed. Provide employees assurance and ease with step-by-step guidance.

Drive actions across multiple departments for improved efficiency

A screenshot of an example page of how to drive actions across multiple departments for improved efficiency

Drive actions across multiple departments for improved efficiency

Automate any cross-departmental process

A screenshot of an example page of how to automate any cross-department process

Automate any cross-departmental process

Further optimize processes with insights gained from real-time, interactive dashboards.

A screenshot of an example page of how to further optimize processes with insights gained from real-time, interactive dashboards.

Further optimize processes with insights gained from real-time, interactive dashboards.

Quickly and easily maintain and test changes to workflow activities.

A screenshot of an example page of how to quickly and easily maintain and text changes to workflow activities.

Quickly and easily maintain and test changes to workflow activities.

Feature details

All

Process Builder

HR and IT can now easily create, modify, test, and maintain cross‑departmental onboarding processes without the need for complex coding, process maps, or workflow editors.
Lifecycle Events

In addition to new hire onboarding, automate any process that begins in HR but requires action from multiple systems and departments, such as offboarding, relocation, leaves of absence, and more.
Multi-Departmental Processes

Extend onboarding and other lifecycle event processes that start in HR but require action from other departments like IT and security.
Process Visibility

HR and IT now have visibility across an entire process, including actions required by other departments and their status. This way, process owners can ensure nothing gets missed.
Step-by-Step Guidance

Employees and hiring managers follow clear guidance on each step they need to take, including actions awaiting their attention.
Contextual Help

If employees have a question or need help at any point in the process, they can easily contact someone without leaving the application. Requests are automatically routed to the right person based on where the employee stopped the process to ask the question.
Dashboards

Real‑time data gives HR and IT visibility into onboarding volume by location and department. Departments can also track activity delays and employee satisfaction to determine the system's overall effectiveness.

Resources

WEBINAR

Modernizing HR service delivery and onboarding for today’s connected workforce

CASE STUDIES

Overstock Reclaims 1000 days a year by automating onboarding

SEE ALL RESOURCES FOR HR SERVICE DELIVERY

Enterprise Onboarding and Transitions is part of…

HR Service Delivery

A suite of applications designed to make it easy for employees to get service from HR and other departments.

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