Enterprise Onboarding and Transitions | ServiceNow

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Enterprise Onboarding and Transitions

With ServiceNow® Enterprise Onboarding and Transitions, HR can now easily set up and manage employee lifecycle events across multiple departments on a single platform. Orchestrate and automate employee onboarding, offboarding, relocation, leaves of absence, and other processes that begin in HR but cross into IT, facilities, finance, and legal.

Drastically improve efficiency and provide fast, consumer‑like service that makes it easy for employees to be employees.

Benefits

Improve employee satisfaction with a streamlined, consumer-like experience for processes that span multiple departments

Increase efficiencies across HR and other departments by automating processes

Continually improve onboarding by gaining insight into which processes are working well, and which are not

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Application Highlights

Ensure correct actions are taken with end-to-end visibility

Ensure correct actions are taken with end-to-end visibility

Ensure correct actions are taken with end-to-end visibility

Employees can get contextual help when needed

Employees can get contextual help when needed

Employees can get contextual help when needed

Provide employees assurance and ease with step-by-step guidance

Provide employees assurance and ease with step-by-step guidance

Provide employees assurance and ease with step-by-step guidance

Drive actions across multiple departments for improved efficiency

Drive actions across multiple departments for improved efficiency

Drive actions across multiple departments for improved efficiency

Automate any cross-departmental process

Automate any cross-departmental process

Automate any cross-departmental process

Continue optimizing with insights gained from the HR Dashboard

Continue optimizing with insights gained from the HR Dashboard

Continue optimizing with insights gained from the HR Dashboard

Feature Details

All

Process Builder

HR can now easily create, modify, and maintain cross‑departmental onboarding processes without the need for complex coding, process maps, or workflow editors.
Lifecycle Events

In addition to new hire onboarding, automate any process that begins in HR but requires action from multiple systems and departments, such as offboarding, relocation, leaves of absence, and more.
Multi-Departmental Processes

Extend onboarding and other lifecycle event processes that start in HR but require action from other departments like IT, security, and others.
Process Visibility

HR now has visibility across an entire process, including actions required by other departments and their status. This way, HR can ensure nothing gets missed.
Step-by-Step Guidance

Employees and hiring managers follow clear guidance on each step they need to take, including actions awaiting their attention.
Contextual Help

If employees have a question or need help at any point in the process, they can easily contact someone without leaving the application. All requests are automatically routed to the right person based on where the employee stopped the process to ask the question.
Dashboards

Real‑time data gives HR visibility into onboarding volume by location and department. HR can also track activity delays and employee satisfaction to determine the system's overall effectiveness.

Resources

ANALYST REPORTS

Enterprise Onboarding Best Practices Toolkit

CASE STUDIES

Overstock Reclaims 1,000 Days a Year by Automating Onboarding

SEE ALL RESOURCES FOR HR SERVICE DELIVERY

Employee Onboarding and Transitions Is Part of…

Consumerize the employee service experience illustration

HR Service Delivery

A suite of applications designed to make it easy for employees to get service from HR and other departments.

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