Keep employees engaged, productive, and informed with Employee Center, a consolidated portal for ai search, targeted campaigns, and app launcher.
Employee Center Overview Plans and Packages Getting Started
Product Employee Center Deliver an employee experience where AI gets work done. Ask once, search anywhere, and let ServiceNow® handle the busywork so employees can focus on the strategic work. Try Demo Get Data Sheet
The world works with ServiceNow™
How does Employee Center work? Every action starts with AI that connects data and workflows to complete work end-to-end. From one place, find any answer, request every service, and just watch as AI agents autonomously run full processes according to your policies and playbooks.
Benefits of Employee Center Get more done as AI acts ServiceNow moves work forward by executing actions right before your eyes. Clear answers and real results from start to finish. Video CTA Watch Video (2:51) Run processes end-to-end Automate processes from start to finish—collapsing hours of approvals, steps, and requests into a few clicks. No swiveling, no hand offs. Video CTA Get Ebook Give your team an omnichannel experience Wherever work happens, ServiceNow works too. On mobile, portal, kiosk, chat, voice, anywhere, they’ll get what they need without stopping what they’re doing. Video CTA Get Details Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Employee Center
Intelligent Search
Turn questions into action Ask once and get it done. Search with the LLM you trust, get answers made for you, and let ServiceNow move work from question to completion. Explore AI Search
Related links Integration Hub
Self-Service
Enable self-service across the enterprise From HR to IT, provide a single place to search, chat, or act. Your employees get what they need fast, simply, and on their own terms. View Now Assist
Related links IT Service Management HR Service Delivery Sourcing and Procurement Operations
Automated Tasks
Automate everyday work See every approval, task, and recommendation in one feed. Swipe and confirm to turn hours of administration into instant productivity. Try Demo Find Out More
Employee Communications
Keep employees informed effortlessly Deliver relevant news, announcements, and updates that reach every employee automatically and personalized to who they are and where they work. Get Ebook
AI Agents
Empower teams with AI agents Let AI agents connect teams, systems, and data to run entire processes end-to-end. Give your employees an autonomous experience where everyday work completes itself. Explore AI Agents
Omnichannel Experience
Deliver seamless experiences on any channel Provide the same AI-native experience across mobile, chat, portal, voice, or kiosk—so everyone works smarter, not harder. Explore AI Experience
OUR CUSTOMERS Industry leaders rely on ServiceNow to make work better See All Stories 1 Unified portal for IT, HR, Finance Video CTA See Case Study Watch Video (2:35) 100% Of employees use the company portal weekly Video CTA Find Out How €600K In self-service productivity savings Video CTA Learn More Watch Video (2:35) 87% Increase in self-service Video CTA Learn More Watch Video (3:18) 87% Increase in self-service Video CTA Learn More Watch Video (3:18)
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources RESEARCH REPORT Enterprise AI Maturity Index 2025 Learn how AI pacesetters are harnessing AI by connecting data, automation, and workflows. Video CTA Read Report WEbINaR Pioneering the Agentic Future of Work Video CTA Watch Now BLOG IDC MarketScape Names ServiceNow a Leader in Employee Experiences Video CTA Read Blog EBOOK Get inspired by 10 cutting-edge employee portals Video CTA Explore Now
Use the ServiceNow ecosystem Explore our learning tools, community, and partner offerings to find the level of support you need. Training and certification Boost your career with a globally recognized ServiceNow certification. Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release. Community Join our community to learn, share, and connect with users about ServiceNow solutions.
ServiceNow Impact Get the support and expertise you need to get value fast. Achieve success your way with a success plan tailored to you. Learn about Impact
Frequently asked questions Expand All Collapse All What is employee experience?
Employee experience is the ease of getting things done. From finding answers to completing daily tasks, ServiceNow believes a great employee experience should remove friction and repetitive work that keep people from doing their best. With the ServiceNow AI Platform, employees spend less time chasing approvals and admin, and more time on meaningful work that moves the business forward.
What is Employee Center?
Employee Center is the AI front door to getting work done. No more portals or app hopping. Employees can swipe to approve, speak to confirm requests, and get answers from the LLM they trust. Behind the scenes, AI agents spring into action—connecting AI, data, and workflows to run business processes from start to finish. With Employee Center, hours of everyday, manual tasks collapse into a few steps.
What is employee self-service?
Employee self-service is the ability for employees to find information, make requests, and complete routine tasks on their own without relying on support teams. It gives people direct access to what they need, when they need it. With ServiceNow, self-service goes beyond knowledge articles and forms. Employees can surface any answer across the enterprise, conversationally request business services, and manage and initiate AI agents to complete everyday work.
What is an AI agent?
An AI agent isn’t just another chatbot or search tool. It acts. ServiceNow AI Agents understand employee requests, apply the right policies, and complete tasks, approvals, and processes according to your playbooks. AI agents go beyond answering questions to get work done.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, ServiceNow AI Agents enhance productivity while aiding alignment with organizational goals.
What is a deskless worker?
Deskless workers are employees who don’t sit behind a desk, such as nurses, field engineers, and retail associates. They’re always on the move and often work entirely from mobile or kiosk devices. ServiceNow supports every type of worker by bringing AI-native experiences to wherever work happens. Whether in the field, on the floor, or in the office, employees can use the same conversational, intelligent tools to get answers, request services, and complete work without disruption.
Talk to an expert Connect with our product experts to arrange a custom demo. See how Employee Center can work in your environment. Get Started
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