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Employee Service Center

Give your employees one source of information and services that spans the enterprise and includes functions like HR, IT, and workplace services.

Benefits

Improve employee experiences by providing a single place to easily get service from HR, IT, or other departments in the organization.

Reduce caseloads and requests by making it easy for employees to find relevant, accurate, and consistent information across departments.

Easily communicate important and relevant information to targeted sets of employees.

Application Highlights

Empower employees with user-specific content, relevant information, and built-in collaboration

Welcome to the easy-to-use employee service center.

Empower employees with user-specific content, relevant information, and built-in collaboration

Direct employees to take required actions—such as approvals, signatures, or forms—using tasking

The onboarding page in the employee service center.

Direct employees to take required actions—such as approvals, signatures, or forms—using tasking

Easily access services anytime, for any department, from any device

The "All Categories” page in the employee service center.

Easily access services anytime, for any department, from any device

Integrated case management lets employees get help easily

Integrated case management in the employee service center.

Integrated case management lets employees get help easily

Virtual and live chat give employees answers fast

Virtual and live chat functionality in the employee service center.

Virtual and live chat give employees answers fast

Create targeted employee communications and tasks based on employee role, location, or department.

Targeted communications created in the employee service center.

Create targeted employee communications and tasks based on employee role, location, or department.

Feature details

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  • Virtual Agent

    Employees can get immediate answers to questions using the automated, conversational chat bot or be transferred to a live agent. Also, Virtual Agent can create a case, storing the chat history within the case. Virtual Agent uses NLU and is accessible via collaboration tools like Slack or MS Teams.

  • Targeted campaigns and content automation

    Serve up timely, relevant, targeted content to employees based on their location, role, and job type. Deliver omni‑channel info to employees on desktops or mobile devices. Evaluate effectiveness and track results using campaign analytics.

  • Search

    A Google‑style search allows employees to quickly and easily find relevant content from any department and can retrieve results from knowledge, services, and forums. Employees see suggested matches based on what they type.

  • Integrated case management

    When additional support or services are needed, employees can open and monitor cases directly, without going to a separate system. Employees are guided through tasks needed to support case activity, including e‑signatures, forms, and checklists.

  • Employee forums

    Allow employees to collaborate with internal discussions. Organizations can deliver campaign content directly to a forum, and forum content is also returned in search.

  • Campaign Builder

    Build campaigns and proactively communicate with employees based on their location, department, and role.

  • Site Builder

    Create a fully custom branded site to match your organization's look and feel.

Resources

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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