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Employee Service Center

By providing a single place for employees to quickly and easily get all the HR services they need, HR can now reduce the amount of employee enquires and requests, save costs, and provide a more consumerized service experience.

Employees can find contextual and relevant HR information to make the right choices, receive guidance on the actions they need to take, and submit and track the status of their cases when they need help, all from one modern, custom‑branded service center.

Design and Publish Custom-Branded Sites

Design and Publish Custom-Branded Sites

Design and Publish Custom-Branded Sites

Search Capabilities and Suggestive Text Makes it Easy for Employees to Find HR-Related Information

Search Capabilities and Suggestive Text Makes it Easy for Employees to Find HR-Related Information

Search Capabilities and Suggestive Text Makes it Easy for Employees to Find HR-Related Information

Communicate Targeted Content Based on Employee Profile Data

Communicate Targeted Content Based on Employee Profile Data

Communicate Targeted Content Based on Employee Profile Data

Integrated Case Management Allows Employees to Get Additional Help When Needed

Integrated Case Management Allows Employees to Get Additional Help When Needed

Integrated Case Management Allows Employees to Get Additional Help When Needed

Tasking Enables HR to Direct Employees to Take Required Actions

Tasking Enables HR to Direct Employees to Take Required Actions

Tasking Enables HR to Direct Employees to Take Required Actions

Employees can get Access to HR Services Anytime From any Device

Employees can get Access to HR Services Anytime From any Device

Employees can get Access to HR Services Anytime From any Device

Built-In Chat Functionality Allows Employees to Interact With HR in Real Time

Built-In Chat Functionality Allows Employees to Interact With HR in Real Time

Built-In Chat Functionality Allows Employees to Interact With HR in Real Time

Save Time and Costs by Going Paperless With Editable, Personalized PDFs, and Electronic Signatures

Save Time and Costs by Going Paperless With Editable, Personalized PDFs, and Electronic Signatures

Save Time and Costs by Going Paperless With Editable, Personalized PDFs, and Electronic Signatures

One Place for All HR Service Needs

Make it easy for employees to find HR information on their own, get step‑by‑step guidance through a process, and request additional help if needed.

Make It Easy to Get Help

Employees can get access to HR services anytime from any device

Responsive design allows employees to use mobile phones, tablets, or desktops and to see the content perfectly fit any screen size

Employees can use the ‘Chat with HR’ link to ask a question in real time

If employees can’t find the information they need or want additional help, they can open a case without having to go to a separate system

ServiceNow Tunnel

Reduce Case Loads

Reduce the amount of inquires coming into HR by helping employees to quickly and easily find relevant HR content and guidance with a Google style search bar

Show employees popular search topics based on what they are typing with the suggestive‑text feature

Serve up timely, relevant, and targeted content for individual users based on their location, role, and job type

Man with Laptop

Improve Productivity

Avoid the need to print, sign, scan, and send documents with editable, personalized PDFs and electronic signatures

Allow HR agents to easily create a case from a chat session, and capture the chat history in the case

Notify employees to take action in support of HR processes and provide task lists they can follow

Man with Devices