Employee Service Center | ServiceNow

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Employee Service Center

ServiceNow® Employee Service Center provides a single custom‑branded center for employees to find relevant HR information, receive guidance on steps they need to take, and submit and track cases when they need help. HR enjoys lower costs and fewer inquiries and provides a consumer‑like service experience.

Benefits

Improve employee satisfaction by providing a single place to easily get service from HR or other departments

Reduce case loads by making it easy for employees to find relevant, accurate, and consistent HR information

Easily communicate important and relevant HR information to targeted sets of employees

Application Highlights

Leverage employee profile information to communicate personalized content

Leverage employee profile information to communicate personalized content

Integrated case management lets employees get help easily

Integrated case management lets employees get help easily

Integrated case management lets employees get help easily

With tasking, HR can direct employees to take required actions

With tasking, HR can direct employees to take required actions

With tasking, HR can direct employees to take required actions

Easily access services anytime, from any device

Easily access services anytime, from any device

Easily access services anytime, from any device

Virtual and live chat functionality gives employees answers fast

Virtual and live chat functionality gives employees answers fast

Virtual and live chat functionality gives employees answers fast

Design and publish custom branded sites

Design and publish custom branded sites

Design and publish custom branded sites

Feature Details

All

Virtual Agent

Employees can get answers to questions using the automated, conversational chat bot, also accessible from popular team collaboration tools like Slack or MS Teams.
Targeted Content Automation

Serve up timely, relevant, and targeted content to employees based on their location, role, and job type.
Search

A Google‑style search bar allows employees to quickly and easily find relevant content and guidance. Employees see suggested matches based on what they type.
Integrated Case Management

When additional support or services are needed, employees can open and monitor cases directly, without going to a separate system.
Tasking

When employees action is needed to support a process, the application guides employee through the tasks they need to accomplish.
Responsive Design

Whether employees access the site from mobile phones, tablets, or a desktop, content looks great and fits right on any size device.
Electronic Signatures

Editable, personalized PDF forms can be generated by mapping fields to existing employee information. The resulting form can be signed electronically, saving the need to print, sign, scan, and send the document back via email.
Help When It’s Needed

Employees can use the chat with HR link to ask a question and get an immediate response. HR agents can create a case from the chat with all chat history stored within the case.
Site Builder

Go beyond simply adding your logo. You can create a fully custom branded site to match your organization's look and feel.