Employee Service Center

ServiceNow® Employee Service Center provides a single custom‑branded center for employees to find relevant HR information, receive guidance on steps they need to take, and submit and track cases when they need help. HR enjoys lower costs and fewer inquiries and provides a consumer‑like service experience.

Benefits

Improve employee satisfaction by providing a single place to easily get service from HR or other departments

Reduce case loads by making it easy for employees to find relevant, accurate, and consistent HR information

Easily communicate important and relevant HR information to targeted sets of employees

Application Highlights

Design and publish custom-branded sites

Search and suggestive text make it easy to find HR information

Communicate targeted content based on employee profile data

Integrated case management lets employees get help easily

With tasking, HR can direct employees to take required actions

Employees have access to HR services any time from any device

Built-in chat functionality lets employees get answers fast

Save time with editable, custom PDFs and electronic signatures

Feature Details

All

Site Builder

Go beyond simply adding your logo. You can create a fully custom‑branded site to match your organization's look and feel.

A Google‑style search bar allows employees to quickly and easily find relevant content and guidance. Employees see search topics that are popular based on what they type.

Targeted Content

Serve up timely, relevant, and targeted content to employees based on their location, role, and job type.

Integrated Case Management

If employees can’t find the information they need or want additional help, they can open a case without going to a separate system.

Tasking

In some situations, HR needs employees to take action in support of a process. The application lists employee tasks to guide them through what they need to accomplish.

Responsive Design

With responsive design, you can allow employees to access the site from mobile phones, tablets, or a desktop. Screen content looks great and fits right on any size device.

Help

Employees can use the chat with HR link to ask a question and get an immediate response. HR agents can create a case from the chat with all chat history stored within the case.

Electronic Signatures

HR can create editable personalized PDF forms by mapping fields to existing employee information and offering electronic signatures, saving the need to print, sign, scan, and send the document back via email.

Employee Service Center Is Part of…

HR Service Delivery

A suite of applications designed to make it easy for employees to get service from HR and other departments.

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