Employee Service Center
By providing a single place for employees to quickly and easily get all the HR services they need, HR can now reduce the amount of employee enquires and requests, save costs, and provide a more consumerized service experience.
Employees can find contextual and relevant HR information to make the right choices, receive guidance on the actions they need to take, and submit and track the status of their cases when they need help, all from one modern, custom‑branded service center.
Design and Publish Custom-Branded Sites
Design and Publish Custom-Branded Sites
Search Capabilities and Suggestive Text Makes it Easy for Employees to Find HR-Related Information
Search Capabilities and Suggestive Text Makes it Easy for Employees to Find HR-Related Information
Communicate Targeted Content Based on Employee Profile Data
Communicate Targeted Content Based on Employee Profile Data
Integrated Case Management Allows Employees to Get Additional Help When Needed
Integrated Case Management Allows Employees to Get Additional Help When Needed
Tasking Enables HR to Direct Employees to Take Required Actions
Tasking Enables HR to Direct Employees to Take Required Actions
Employees can get Access to HR Services Anytime From any Device
Employees can get Access to HR Services Anytime From any Device
Built-In Chat Functionality Allows Employees to Interact With HR in Real Time
Built-In Chat Functionality Allows Employees to Interact With HR in Real Time
Save Time and Costs by Going Paperless With Editable, Personalized PDFs, and Electronic Signatures
Save Time and Costs by Going Paperless With Editable, Personalized PDFs, and Electronic Signatures
One Place for All HR Service Needs
Make it easy for employees to find HR information on their own, get step‑by‑step guidance through a process, and request additional help if needed.
Make It Easy to Get Help
Employees can get access to HR services anytime from any device
Responsive design allows employees to use mobile phones, tablets, or desktops and to see the content perfectly fit any screen size
Employees can use the ‘Chat with HR’ link to ask a question in real time
If employees can’t find the information they need or want additional help, they can open a case without having to go to a separate system
Reduce Case Loads
Reduce the amount of inquires coming into HR by helping employees to quickly and easily find relevant HR content and guidance with a Google style search bar
Show employees popular search topics based on what they are typing with the suggestive‑text feature
Serve up timely, relevant, and targeted content for individual users based on their location, role, and job type
Improve Productivity
Avoid the need to print, sign, scan, and send documents with editable, personalized PDFs and electronic signatures
Allow HR agents to easily create a case from a chat session, and capture the chat history in the case
Notify employees to take action in support of HR processes and provide task lists they can follow
