Employee Service Center

ServiceNow® Employee Service Center provides a single, brandable center for employees to find user‑specific content, receive targeted communications with step‑by‑step guidance, and submit and track cases or requests when they need help. Departments enjoy lower costs and fewer inquiries, all while providing employees with a consumer‑style service experience.

Benefits

Improve the employee experience by providing a single place to easily get service from HR, IT, or other departments in the organization.

Reduce caseloads and requests by making it easy for employees to find relevant, accurate, and consistent information across departments.

Easily communicate important and relevant information to targeted sets of employees.

Application Highlights

Empower employees with user-specific content, relevant information, and built-in collaboration tools

Empower employees with user-specific content, relevant information, and built-in collaboration tools.

Empower employees with user-specific content, relevant information, and built-in collaboration tools

With tasking, HR and IT can direct employees to take required actions

With tasking, HR and IT can direct employees to take required actions

With tasking, HR and IT can direct employees to take required actions

Easily access services anytime, for any department, from any device

Easily access services anytime, for any department, from any device.

Easily access services anytime, for any department, from any device

Integrated case management lets employees get help easily

Integrated case management lets employees get help easily

Integrated case management lets employees get help easily

Virtual and live chat functionality gives employees answers fast

Virtual and live chat functionality gives employees answers fast

Virtual and live chat functionality gives employees answers fast

Design and publish custom branded sites

Design and publish custom branded sites

Design and publish custom branded sites

Feature Details

All
  • Virtual Agent

    Employees can get answers to questions using the automated, conversational chat bot. It uses natural language understanding and is accessible from popular team collaboration tools, like Slack or MS Teams.

  • Targeted Content Automation (Campaigns)

    Serve up timely, relevant, and targeted content to employees, including to‑dos, based on their location, role, and job type. Evaluate effectiveness and track results using campaign analytics.

  • Search

    A Google‑style search allows employees to quickly and easily find relevant content from any department and can retrieve results from knowledge, services, and forums. Employees see suggested matches based on what they type.

  • Integrated Case Management

    When additional support or services are needed, employees can open and monitor cases directly, without going to a separate system.

  • Tasking

    When employees action is needed to support a process, the application guides employee through the tasks they need to accomplish.

  • Employee Forums

    Allow employees to engage in internal discussions. Organizations can also deliver campaign content directly to a forum

  • Responsive Design

    Whether employees access the site from mobile phones, tablets, or a desktop, content looks great and fits right on any size device.

  • Electronic Signatures

    Editable, personalized PDF forms can be generated by mapping fields to existing employee information. The resulting form can be signed electronically, saving the need to print, sign, scan, and send the document back via email.

  • Help When It’s Needed

    Employees can use chat to get an immediate response and agents can create a case from the chat with all chat history stored within the case.

  • Site Builder

    Go beyond simply adding your logo. You can create a fully custom branded site to match your organization's look and feel.

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