Guided Tour Designer

Drive user learning and ensure adoption. ServiceNow® Guided Tour Designer helps train your users with built‑in guidance and visual cues that show employees how to use any form, application, or portal. Empower users with integrated self‑help guidance to reduce support requests and accelerate productivity within your organization.

Benefits

Accelerate adoption of new forms, apps, and portals with built-in visual cues and role-based guidance.

Drive productivity with on-demand tours that help users complete goal-oriented tasks and maximize efficiency.

Get insights into where users seek guidance and recognize behavior patterns within user journeys.

Application Highlights

Provide guidance to users when and where they need it

A screenshot of “How can we help?” page that provides user guidance

Provide guidance to users when and where they need it

Design your tours with ease in a visual no-code environment

A screenshot of Guided Tour Designer page that demonstrates a visual no-code environment

Design your tours with ease in a visual no-code environment

Customize tours by role to train new users or refresh knowledge in context of work

A screenshot of an example of a service management page that show customized tours by roles.

Customize tours by role to train new users or refresh knowledge in context of work

Feature Details

All
  • Built-in Guidance

    Create tours to show how to use any form, report, app, or Service Portal. Step‑by‑step prompts provide real‑time guidance for quick onboarding. With less time spent learning how to employ forms, reports, and apps, users spend more time being productive.

  • Role-Based Tours

    Design purposeful role‑based training by defining tours associated with a specific role, or selection of roles.

  • On-demand Guidance

    Access tours on‑demand for real‑time help when you need it.

  • Auto-Launch Tours

    Guided tour administrators may choose to make certain tours mandatory, so they’re auto‑launched the first time a user visits a page.

  • Tour Insights

    Get detailed tour analytics to learn where users seek help, what tours are most popular, and which tours get skipped.

Resources

You can get Guided Tour Designer with...

Because it is part of our Now Platform.

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