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Guided Tour Designer

It takes time for new and existing users to become familiar with new forms, reports and apps. Support requests can be inundating and productivity slowed when a new application is introduced.

ServiceNow® Guided Tour Builder eases the pain of learning how to use new forms, reports and apps with integrated self‑help guidance. Built‑in guidance can be customized for specific roles for prescriptive guidance to increase productivity and reduce support inquiries that can slow down adoption.

Provide Users with Guidance When and Where They Need it

Provide Users with Guidance When and Where They Need it

Provide Users with Guidance When and Where They Need it

Adopt Faster

Accelerate adoption of new forms, reports and apps with built‑in guidance by providing users information when and where they need it to accelerate productivity.

Increase Productivity

Built‑in guidance walks users through how to use any form, report, or app

Pre‑define tours based on role for personalized guidance

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Reduce Support Inquiries

Self‑help guidance for real‑time help

Automatically provide users the guidance and information they need as they use the new form, report or app

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