Guided Tour Designer

Drive user learning and ensure adoption. ServiceNow® Guided Tour Designer helps train your users with built‑in guidance and visual cues that show employees how to use any form, application, or portal. Empower users with integrated self‑help guidance to reduce support requests and accelerate productivity within your organization.
Benefits

Accelerate adoption of new forms, apps, and portals with built-in visual cues and role-based guidance.

Drive productivity with on-demand tours that help users complete goal-oriented tasks and maximize efficiency.

Get insights into where users seek guidance and recognize behavior patterns within user journeys.
Application Highlights
Provide guidance to users when and where they need it
Design your tours with ease in a visual no-code environment
Customize tours by role to train new users or refresh knowledge in context of work
Feature Details Expand Collapse Built-in Guidance

Create tours to show how to use any form, report, app, or Service Portal. Step‑by‑step prompts provide real‑time guidance for quick onboarding. With less time spent learning how to employ forms, reports, and apps, users spend more time being productive.
Role-Based Tours

Design purposeful role-based training by defining tours associated with a specific role, or selection of roles.
On-demand Guidance

Access tours on-demand for real‑time help when you need it.
Auto-Launch Tours

Guided tour administrators may choose to make certain tours mandatory, so they’re auto-launched the first time a user visits a page.

Tour Insights

Get detailed tour analytics to learn where users seek help, what tours are most popular, and which tours get skipped.

Resources WHITE PAPERS Improve Business Agility Through Platform Consolidation EBOOKS Application Development Without the Sprawl DATA SHEETS The ServiceNow AI Platform ANALYST REPORTS The Total Economic Impact of Developing Applications on the ServiceNow AI Platform
You can get Guided Tour Designer with...

Because it is part of our ServiceNow AI Platform.

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