Change Management Make changes faster and easier. Use AI workflows and practical change models to simplify processes without business disruptions.  Get Solution Brief
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Benefits of Change Management Speed up change processes Move faster and stay compliant with dynamic approval policies and automated state transitions.  Improve decision-making and accuracy Use the change success score to review past performance and predict what's likely to succeed. Bring DevOps and SRE together Ditch the context switching and friction by seamlessly integrating developer tools and boosting SRE collaboration.  Streamline change your way Simplify change processes, stay flexible, and keep work running smoothly with models built for every use case. 
Features of Change Management Get White Paper Conversational AI change workflows Collaborate with teams of AI agents to automate change workflows. Get faster, accurate, and impactful service changes.  Multimodal change  Give change managers a quick and simple way to tailor change workflows for different use cases.  Change approval policies Balance speed, stability, and compliance with individual change conditions that help change teams move fast.  Risk intelligence Analyze past patterns with AI to make data-driven decisions that reduce risk and eliminate guesswork.
Additional features Guided setup Quickly deploy Change Management with a simplified playbook, AI support, and best practice processes. Built-in risk assessment and calculation  Evaluate risk through calculations and assessments combining CMDB data and user input. Conflict scheduling Avoid potential conflicts by selecting available dates and times from a consolidated view.  Concurrent change management View planned changes, blackouts, and maintenance schedules using an interactive timeline calendar. Single system of record Easily see configuration items and connected services to understand the impact of every change and release plan.  CAB Workbench Make your CAB meetings count. Get expert guidance on proposed high-risk changes.  Universal change templates Streamline change creation with pre-vetted templates to improve consistency and reduce approval time.
Resources See All Resources Solution Briefs ServiceNow ITSM Overview Case Studies AI Platform Powers Griffith University’s Drive for Service Excellence OCLC Uses Automation to Boost Its Competitive Edge Coca-Cola HBC Gains Visibility into Its Entire Project Universe Demos Service Resilience (19:52) Infographics G2 Grid® Report for IT Service Management (ITSM) Tools Blogs ServiceNow is a Magic Quadrant Leader in ITSM. Here's why that matters Analyst Reports Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms Gartner® Magic Quadrant™ for AI Applications in IT Service Management
How to get Change Management Change Management is available with ITSM. Transform the impact, speed, and delivery of IT.  Get Product Info View Demo
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