Simplify, automate, and accelerate change velocity using built-in AI, data-driven workflows, and fit-for-purpose change models—for faster results.
Change Management Make changes faster and easier. Use AI workflows and practical change models to simplify processes without business disruptions.  Get Data Sheet
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Benefits of Change Management Speed up change processes Move faster and stay compliant with dynamic approval policies and automated state transitions.  Improve decision-making and accuracy Use the change success score to review past performance and predict what's likely to succeed.  Bring DevOps and SRE together Ditch the context switching and friction by seamlessly integrating developer tools and boosting SRE collaboration.  Streamline change your way Simplify change processes, stay flexible, and keep work running smoothly with models built for every use case. 
Features of Change Management Get White Paper Conversational AI change workflows Collaborate with teams of AI agents to automate change workflows. Get faster, accurate, and impactful service changes.  Multimodal change  Give change managers a quick and simple way to tailor change workflows for different use cases.  Change approval policies Balance speed, stability, and compliance with individual change conditions that help change teams move fast.  Risk intelligence Analyze past patterns with machine learning to make data-driven decisions that reduce risk and eliminate guesswork. 
Additional features Built-in risk assessment and calculation Evaluate risk through calculations and assessments combining CMDB data and user input. Conflict scheduling Avoid potential conflicts by selecting available dates and times from a consolidated view.  Concurrent change management View planned changes, blackouts, and maintenance schedules using an interactive timeline calendar. Single system of record Easily see configuration items and connected services to understand the impact of every change and release plan.  Guided setup Deploy Change Management in days with simple steps, embedded help, and visual status checks.  CAB Workbench Make your CAB meetings count. Get expert guidance on proposed high-risk changes. 
Resources See All Resources Solution Briefs ServiceNow ITSM Overview Analyst Reports Gartner® AI Applications for IT Service Management Magic Quadrant™ The Forrester Wave™: Value Stream Management Solutions Case Studies AI Platform Powers Griffith University’s Drive for Service Excellence OCLC Uses Automation to Boost Its Competitive Edge Coca-Cola HBC Gains Visibility into Its Entire Project Universe Demos Service Resilience (19:52)
How to get Change Management Change Management is available with ITSM. Transform the impact, speed, and delivery of IT.  Get Product Info View Demo
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