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Change and Release Management

Change and Release Management

With ServiceNow® Change and Release Management, you control IT change processes from creation, risk‑assessment, conflict detection, and approval to environmental changes. Schedule requests easily, assess risk with dynamic impact calculations, and use the Change Advisory Board (CAB) Workbench to schedule, plan, and manage CAB meetings.

Benefits

Integrate change processes across IT with a single, auditable repository of all planned IT changes

Quickly set up and deploy change management with out-of-the-box, embedded ITIL proven practices

Improve service relationships with predictable timeframes and prescriptive change and release cycles

Application Highlights

The Change Management backlog analysis dashboard provides visibility into changes

The Change Management backlog analysis dashboard provides visibility into changes

The Change Management backlog analysis dashboard provides visibility into changes

Service maps let you analyze change impact at a glance

Service maps let you analyze change impact at a glance

Service maps let you analyze change impact at a glance

The CAB Workbench provides easy meeting management

The CAB Workbench provides easy meeting management

The CAB Workbench provides easy meeting management

A new way of managing CAB meetings

A new way of managing CAB meetings

Feature Details

All
  • Built-In Risk Assessment and Calculation

    Evaluate risk through data‑driven calculations and assessments that combine top‑level CMDB data and user answers to a series of quantitative questions. Use the results to determine the overall change risk and make better, more informed decisions.

  • Risk Conflict Detection

    Detect and assess conflicts between planned changes with blackout periods and predefined maintenance windows. Use simple mode to look for conflicts affecting a single CI or advanced mode to automatically identify conflicts on related CIs. Then evaluate the conflicts and reschedule accordingly.

  • Manage Concurrent Changes

    Manage changes using a fully interactive timeline and a traditional calendar interface that shows planned changes as well as conflicts with other changes, blackouts, or maintenance schedules. Use the timeline view for enterprise scalability when many concurrent changes occur across the environment.

  • Visualize Change Impact

    Gain a clear, visual understanding of the potential impact of a proposed change on IT, business services, and other CIs from the business service map. The map uses CMDB data to illustrate the upstream and downstream relevance of CIs that may be affected by a change.

  • Change Advisory Board (CAB) Workbench

    Simplify and automate your management of the many moving parts, people, and processes involved in a CAB meeting. Easily schedule, plan, and manage CAB meetings from a dedicated service portal, and use the integrated change conflict calendar to visually identify change conflicts.

  • Standard Change Catalog

    Scale to the demand of your enterprise by defining frequently requested, low‑risk standard changes that are pre‑approved and available for request through the service catalog.

  • Configuration Management Database (CMDB)

    Process change request and release plans using one system of record for all IT components. See your configuration items and the services they’re connected to, and understand the business impact of change requests and release plans.

  • Guided Setup

    Simplify setup and deploy Change and Release Management in a matter of days with simple configuration steps and embedded help. Gauge your implementation progress with visual status checks, build expertise with product tours, and configure the solution to its fullest potential.

Resources

Change and Release Management Is Part of...

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IT Service Management

Consolidate fragmented legacy tools and transform your IT services from end to end.