ServiceNow® Service Level Management (SLM) is a comprehensive platform capability for documenting and tracking all service commitments between IT, service providers, and customers.
Once defined, SLM provides detailed visualizations to easily understand active SLAs, automates notifications and escalations to keep all relevant parties informed, and provides access to key metrics to understand organizational performance against service commitments.
Consolidate fragmented legacy tools and transform your IT services from end‑to‑end.