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Automate core IT processes and manage incidents, problems, and changes with ITSM. Unify AI, data, and workflows purpose-built on the ServiceNow AI Platform to create exceptional IT service experiences for every corner of your business.
ServiceNow ITSM uses AI capabilities and cloud technology to automate core IT processes on the ServiceNow AI Platform. With one platform and one data model, ITSM unifies tools, systems, and data to help IT organizations deliver secure and reliable IT services across the enterprise.
Keep your IT services responsive, agile, and scalable. Use AI agents and performance analytics to autonomously complete tasks and monitor real-time metrics.
Bring together people, data, and workflows in one workspace. Automate incident routing and intelligent recommendations with AI agents.
Support your employees anytime, anywhere, on any device. Deploy one mobile-friendly service portal enhanced with AI search and assistive AI agents.
The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency.
Use ServiceNow AI Agents on a single platform to help restore services faster, eliminate recurring incidents, and minimize service disruptions.
Equip IT staff with one workspace to fulfill and manage service requests. Collaborate with assistive AI agents for intelligent incident summaries and faster resolutions.
Help employees solve issues any time with a unified portal and assistive AI agents. Empower your team to take action to resolve service requests.
Analyze real-time and historical performance data to quickly identify trends, adjust service coverage, and compare KPIs to industry standards.
Reduce friction, minimize risk, and deliver innovation fast with automated change processes and real-time alerts. Gain end-to-end visibility for product release readiness.
Track user experience data and application performance metrics in real-time. Achieve immediate resolutions before other employees are impacted.
improvement in MTTR for high-priority incidents
minutes saved per request with Now Assist
decrease in mean time to resolution with AI
increase in the overall self-service rate
user satisfaction rate, up from 70%
user satisfaction rate, up from 70%
Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data.
Recognized in the Gartner® Magic Quadrant™ for completeness of vision and execution of ITSM-enhancing AI capabilities.
Your peers have a lot to say about delivering scalable IT services on a cloud native platform. Gartner Peer Insights is the source for unbiased, honest feedback. Read the discussion and start growing enterprise productivity while you knock down silos.
Explore our learning tools, community, and partner offerings to find the level of support you need.
Boost your career with a globally recognized ServiceNow certification.
Find a ServiceNow partner that has proven expertise to meet your business needs.
Learn how to use our products, find answers to your technical questions, and explore products by release.
Join our community to learn, share, and connect with users about ServiceNow solutions.
A ServiceNow partner provides guidance you can trust while helping you reach your ITSM goals.
Get the support and expertise you need to get value fast. Achieve success your way with a success plan tailored to you.
Everyone who is digitally transforming their business can use ServiceNow to move faster with AI and automation. The ServiceNow Platform and its native workflows serve all business functions, from IT to HR to customer service, finance and procurement, across all industries and business types. ServiceNow integrates with legacy systems and newer solutions, making it the digital backbone of your enterprise. Read customer stories.
The ServiceNow Platform is the cloud-based foundation for all ServiceNow products. It connects and automates business workflows across the enterprise using one architecture, one data model, and a collection of AI capabilities, business applications, and low-code/no code development tools. Learn more.
An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem solving.
ServiceNow AI Agents, powered by the ServiceNow Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, they enhance productivity while aiding alignment with organizational goals. Learn more.
ServiceNow IT Service Management (ITSM) intelligently delivers resilient enterprise IT services, boosts IT productivity, and serves exceptional experiences to employees, all on ServiceNow’s AI platform for business transformation. See how ServiceNow ITSM works.
Service Operations combines ITSM and ITOM on the ServiceNow Platform to modernize enterprise IT, boost productivity, and manage IT infrastructure and services. Learn more.
Connect with our product experts to arrange a custom demo. See how ITSM can work in your organization.