IT Solutions Overview Autonomous Service Operations Autonomous IT and Security
Autonomous Service Operations Unify IT service and operations on one AI platform. Go from reactive firefighting to proactive prevention. Deliver zero-touch support and zero outages. Read Ebook
The best incident is the one that never happens Break out of IT's vicious cycle and into a virtuous one. AI specialists triage and help resolve tickets and alerts proactively to improve service quality and response times, helping to manage your growing IT complexity with AI agents. With Autonomous Service Operations, here's what you gain: Freedom to focus Stop fixing the same problems twice. AI helps resolve L1 tickets, generates summarization notes, and gives your team the capacity to deliver exceptional services. Confidence to move quickly Know how IT supports the business. Manage a reliable service graph to help prevent change-driven outages. Give AI the context and clarity it needs to work for your business. Control over complexity Thousands of events create noise across your complex IT estate. Detect and resolve anomalies before employees notice. Get one actionable alert and automation to restore services quickly.
See Autonomous Service Operations in action From Fortune 500® companies to fast-growing startups, organizations maintaining critical infrastructure rely on Autonomous Service Operations. Services stay available and IT runs more smoothly. Always-On Self-Service
Always-on self-service Autonomous agents respond to employees across any channel—chat, email, mobile, voice—anytime. Requests like password resets and software provisioning get resolved instantly before anyone’s impacted. Employees get faster answers, and IT teams can focus on transformation, not troubleshooting.
“Raleigh’s ServiceNow portal empowers employees to seamlessly deliver services that allow the city to effectively serve every community and business. Processes that previously took hours and involved many teams are now independently completed by employees in minutes.” Beth Stagner Assistant IT Director, City of Raleigh Read Story
Proactive Endpoint Health
Proactive endpoint health AI continuously monitors employee devices for performance issues and fixes problems automatically before employees even notice. When issues require user action, employees get step-by-step guidance to resolve them on their own, reducing support tickets and boosting productivity.
"[ServiceNow] creates transparency, builds trust between IT and end users, and gives leadership the data they need to make smarter, faster decisions every day." Hussain J. Business Process Consultant, G2 Read Review
Automated Triage and Resolution
Automated triage and resolution AI helps your L1 agents focus on solving complex problems instead of manually triaging tickets. Employees receive faster, more accurate support that gets smarter over time.
“With the productivity we’ve gained from AI, we’re maintaining quality IT support with employee satisfaction over 95%, even as the number of employees has grown.” Derek Nohr ServiceNow Platform Owner, Avalara Read Story
Proactive Outage Prevention
Proactive outage prevention AI aggregates alerts from across your environment, cutting through the noise and identifying critical service issues. Automatic remediation resolves problems before users notice, reducing outages, protecting revenue, and freeing IT from constant firefighting.
“We’re now much better organized with strong foundations and everything in one place. Incidents resulting from vulnerabilities have been reduced to zero and our mean time to recovery following a system or product failure is 59% faster.” Stefaniu Criste Technical Security Manager, Asahi Europe and International Read Story
Complete Visibility Across IT
Complete visibility across IT Automated discovery continuously maps every device, application, and connection across your environment—cloud, on-prem, and hybrid. With a single, always-current view of infrastructure, your teams can troubleshoot faster, plan changes confidently, and reduce the risk of outages caused by blind spots.
“We've brought our world together and made it smaller from an IT standpoint. Instead of having disparate IT associates, we're operating as one global IT organization. We are more connected than ever.” Greg Vise Global Senior VP of IT Digital Transformation, Teleperformance Read Story
Here’s your plan to reimagine IT with AI and automation Autonomous Service Operations isn't a single deployment—it's a strategic shift. This guide demonstrates how to reduce costs through proactive issue resolution, scale IT capabilities to support business transformation goals, and deliver seamless experiences that boost productivity across your organization. Explore Ebook
See how organizations shape the
future with Autonomous Service Operations 25% less time to resolve outages Video CTA Learn More 75% reduction in service ticket volume Video CTA Learn More 45% faster data processing Video CTA Learn More 26 HRS saved through automation and self-service Video CTA Learn More 60 SECS average case resolution time, down from 4.7 hours Video CTA Learn More
Build your business case Get stakeholder buy-in and plan your implementation with resources designed to accelerate your vision. Explore AI use cases Explore real-world use cases that demonstrate the power of AI capabilities across IT, HR, CRM, and more. Video CTA Get Inspired Convince finance Use our calculator to discover the impact ServiceNow can have on your business. Video CTA Calculate your AI ROI Partners bring the value Realize more immediate ROI with the industry-specific knowledge of a ServiceNow partner.   Video CTA Find a Partner
Under the hood All the products you know and trust working together in a single solution. AI Control Tower Manage and govern all AI models and assets across your enterprise from a central hub. Learn More IT Service Management Manage incident, problem, and change autonomously 
for simplified and proactive IT service delivery. Learn More Digital End-User Experience Proactively remediate hardware and application issues 
before they impact employees. Learn More IT Operations Management Map your estate, detect anomalies, compress alerts, and automate resolutions for 24/7 reliability. Learn More
Let’s put AI to work for IT Our experts can help you get started by evaluating the solution that best fits your needs. Schedule a custom demo to discover how your business transformation could be just around the corner.  Contact Sales