While it has long been a focus for businesses across essentially
every industry, digital transformation has taken on new significance in
the wake of the COVID-19 pandemic. The abrupt shift to socially-distant
and remote-work environments creates a need for more-powerful automation
capabilities able to support the ‘new normal.’ Simply put, the success
or failure of today’s businesses depends on how effectively they are
able to embrace digital transformation.
Effective IT service management supports this transformation, not
merely in terms of improved ticketing, but through advanced incident
management, change and release management, problem management, and more.
Built on the Now Platform, ServiceNow ITSM uses intelligent automation
and a single, silo-breaking data source across your entire organization.
Additionally, AI applications in ServiceNow ITSM are creating
opportunities for automation and intelligent self-service for employees.
AI chat bots that utilize machine learning and natural language
processing (NLP) technologies interact with end users while automating
the delivery of service requests. AI analytics place network events,
patterns, and trends under a microscope, feeding insights directly to IT
support teams and other relevant departments. Incident routing, patch
management, and software deployment are each applications where AI also
plays a major role.
Together, these innovations are increasing productivity, improving
the employee experience, and redefining what ticketing systems mean for
businesses. And ServiceNow is at the forefront. The end result is a
better, more-personalized user experience, improved IT productivity,
increased analytical insights, and a clearer focus on vital business
ServiceNow ITSM does ticketing right. And then it does so much more.
Take your ticketing solutions further, and see just how digital
transformation can lead your business into a brighter digital future.