Traditionally, matter management has involved managing all the
activities and strategies involved with outside counsel engagement and
eBilling. But in many cases, it simply was not enough. Today, the modern
approach to legal matter management covers the entire range of tasks
originating from organization’s internal legal processes, including
research, claims, compliance, disputes, litigation, contracts,
intellectual property, and as well as the more commonly aspects
associated with, for, clarity, external matter management systems. By
starting all legal affairs as internal matters, the organization can
better prioritize and allocate work, in some cases assigning work that
would otherwise be directed to external counsel to be handled internally
by their most talented lawyers or dedicated shared service teams.
Internal matter management describes processes and tools that help legal ops teams optimize legal service delivery.
By structuring legal intake, relevant legal service data can be
gathered upfront, reducing inefficient and time-consuming back and forth
between employees and legal teams. And by creating a single, central
workspace in which to review requests and facilitate complex tasks,
these teams can provide faster, more-accurate fulfillment.
Simply put, matter management empowers organizations to better
address and resolve internal legal issues—quickly, reliably, and