Work faster and easier—from anywhere. ServiceNow Mobile Agent makes it easy for agents to triage, address, and resolve requests on the go.
Mobile Agent
Untether your service and support agents and make it easy for them to work from anywhere with purpose-built mobile workflows.
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Benefits of Mobile Agent Simplify work
Take advantage of native mobile capabilities to get work done more easily.
Increase productivity
Work from anywhere—even when you’re not connected to the internet.
Maximize efficiency
Speed up deployment with out-of-the-box workflows for ServiceNow® apps.
Manage team performance
Keep KPIs at your fingertips with real-time mobile dashboards.
Features of Mobile Agent Incident oversight
View or update incident details and notes then take any action needed with a few taps.
Team-wide visibility
See real-time status updates for tasks and manage your team’s work assignments.
Native integrations
Use your mobile device’s camera, GPS, Bluetooth, and voice assistant to simplify your work.
Offline support
Access knowledge articles and update records from anywhere, even without internet access.
Additional features Analytics
Track and promote mobile app adoption across the enterprise with user behavior insights.
Dynamic landing pages
Customize and arrange mobile views to tailor the experience for your agents.
Security and distribution
Employ MDM and MAM vendors while staying in compliance with all security and federal requirements.
Approvals and actions
Respond to requests quickly in your consolidated queue with dynamic prompts.
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How to get Mobile Agent

Mobile Agent is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

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