The need for end-to-end visibility is more crucial than ever. OpenTelemetry provides a standardized approach to telemetry data collection across diverse applications and programming languages. By offering comprehensive insights into system behavior, OTel enables organizations to optimize performance, troubleshoot issues, and deliver a seamless user experience. But when it comes to observability, there is always room for improvement.
ServiceNow Cloud Observability, formerly known as Lightstep, supports OpenTelemetry as the way to get telemetry data (traces, logs, and metrics) as requests travel through services and other infrastructure. Cloud Observability ingests OpenTelemetry data via the native OpenTelemetry Protocol (OTLP). OTLP data can then be exported to Cloud Observability either via HTTP or gRPC.
To further enhance observability and governance in cloud-native environments, ServiceNow also launched the Service Graph Connector for OpenTelemetry (SGC). Leveraging OpenTelemetry data and the ServiceNow Cloud Observability backend, this solution revolutionizes how businesses gain visibility and insights into their cloud-native applications and Kubernetes infrastructure. SGC automatically discovers and maps service dependencies, creating an accurate and up-to-date service topology. By enabling organizations to assess the impact of changes, streamline incident management, and foster cross-functional collaboration, this solution improves efficiency, reduces risk, and helps ensure the best possible observability into complex IT environments.
Experience the transformative capabilities of Service Graph Connector for OpenTelemetry; contact ServiceNow today!