ServiceNow Performance Analytics uses industry-leading metrics and benchmarks to improve organization performance and deliver successful service delivery.
Performance Analytics
Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.
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Benefits of Performance Analytics Anticipate trends
Monitor performance to identify areas for improvement, and detect service bottlenecks before they occur.
Prioritize resources
Bring clarity to what matters and quickly re-direct service coverage where it’s needed most.
Maximize automation and self-service
Pinpoint where automation and self-service can increase efficiency.
Guide continual service improvement
Take action on KPIs using Analytics Center, time charts, forecasts, breakdowns, and dashboards.
Features of Performance Analytics Get Data Sheet KPIs and dashboards
Unlock value, measure, and accelerate performance with purpose-built metrics and dashboards.
Real-time visibility
Make better decisions and answer questions with instant insights into current patterns and trends.
Spotlight
Focus teams on what they should prioritize, using business requirements to rank tasks or records.
KPI signals
Get automatic alerts about anomalies that can impact service delivery.
Additional features Analytics center
View trends, predictions, breakdowns, and associated records for detailed performance analysis.
Trusted information
Use real-time, in-platform data as your single source of truth—not scattered info sources.
Security and scale
Rest easy while data stays secure, scales automatically, and permissions apply across the platform.
In-form analytics
Use embedded dashboard and KPIs within existing forms to get answers and enhance decision-making.
Bring-your-own data
Get the full picture by blending in-platform results with Excel worksheets or JDBC data sources.
Resources Data Sheets Performance Analytics Data Sheet Performance Analytics for ITSM White Papers How Process Optimization and Performance Analytics Complement Each Other Performance Analytics for ITSM Infographics Performance Analytics: The Blueprint for Success Case Studies Becton Dickinson Optimizes Workflows to Better Serve Healthcare Pros
How to get Performance Analytics
Performance Analytics is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
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