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Predictive Intelligence

Let employees focus on more meaningful work by powering your workflows with machine learning. Automate routine tasks and resolve issues faster.
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Predictive Intelligence
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Benefits of Predictive Intelligence

Deliver and refine AI quickly

Give service owners artificial intelligence (AI) tools—no data science expertise needed.

Work faster and smarter

Solve issues quickly with smart suggestions powered by natural language processing.

Boost efficiency and customer satisfaction

Proactively detect major incidents and uncover the biggest opportunities for improvement.

Decrease resolution times and manual errors

Automatically route and assign work so requests get to the right team, at the right time.

Features of Predictive Intelligence

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Classify tasks using artificial intelligence

Classification and routing

Reduce manual work with machine learning classification of tasks, incidents, and cases at scale.

Communicate easily with natural language understanding

NLU workbench expert feedback loop

Provide feedback on predictions used to improve the model performance.

Flag and fix major incidents quickly

Major incident detection

Flag similarity across issues using machine learning. Identify and triage critical incidents, fast.

Communicate easily with natural language understanding

NLU workbench expert feedback loop

Provide feedback on predictions used to improve the model performance.

Additional features

Cluster analysis

Identify patterns by continuously segmenting and grouping similar items via machine learning.

Regression analysis

Predict time to resolution accurately so your customers know what to expect.

Single platform

Deliver consistent, AI-powered experiences across portals, workspaces, and mobile apps.

Out-of-the-box templates

Use pre-built machine learning templates for codeless model building in an easy workbench interface.

Dashboards and reporting

Connect AI to analytics for real-time insights into machine learning-powered improvements.

Data security

Train machine learning solutions with only your own data, which never leaves our data centers.

International language support

Provide data, insights, and recommendations in English, Japanese, French, German, Spanish, and Dutch.

Performance monitoring

Measure and refine machine learning models continuously using Predictive Intelligence Workbench.

Resources

Case Studies
Case Studies
Data Sheets
Data Sheets
Ebooks
Ebooks
White Papers
White Papers
Predictive Intelligence in the Now Platform

How to get Predictive Intelligence

Predictive Intelligence is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

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Dig deeper into Predictive Intelligence

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Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

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