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Predictive Intelligence

Allow your greatest resource—your employees—to focus on more meaningful and satisfying work with machine learning solutions that boost their abilities
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Predictive Intelligence
Analyze similarities between open incidents and cases to quickly triage major incidents using predictive analytics

Major incident detection

Quickly identify and triage critical issues by proactively identifying similarities across open incidents or cases.

Solve issues faster by connecting the dots with analytics that predict

Action and content recommendations

Connect the dots for agents by suggesting relevant tasks and content to help them solve issues faster.

System of action to reduce manual work and errors

Categorization, routing, and prioritization

Reduce manual work and errors with supervised machine learning solutions that use your own historical data to automatically classify tasks, incidents, and cases at scale.

Cluster concepts automatically describe the main idea behind each group.

Cluster analysis

Uncover opportunities for improvement with unsupervised machine learning solutions that identify patterns by continuously segmenting and grouping similar items.

Additional Predictive Intelligence features

Single AI platform
Deliver consistent, AI-powered experiences across portals, workspaces, and mobile apps by consolidating delivery through a single platform.

Dashboards and reporting
Connect AI to analytics for real-time insights into the improvements being driven across your organization by machine learning.

Data security
Machine learning solutions are only trained with your own data, which never leaves the ServiceNow data centers.

International language
Provide data, insights, and recommendations in English, Japanese, French, German, Spanish, and Dutch.

Benefits of Predictive Intelligence

Deliver and refine AI quickly

Allow service owners to quickly take advantage of AI capabilities–without needing data science expertise

Work faster and smarter

Use natural language processing to recommend content and actions that help teams solve issues quickly.

Improve efficiency and customer satisfaction

Proactively detect major incidents and uncover the biggest opportunities for improvement.

Decrease resolution times and manual errors

Automatically route and assign work so requests get to the right team, at the right time.

Resources

See All Resources
Case studies
Case studies
Data Sheets
Data Sheets
White Papers
White Papers
Ebooks
Ebooks
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Predictive Intelligence is available as part of the Now Platform

Simplify how work gets done and provide intuitive experiences using a powerful workflow engine with native artificial intelligence on the Now Platform®.
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Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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