Enable employees to focus on more meaningful work by powering your workflows with machine learning. Automate routine tasks and resolve issues faster.
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Benefits of Predictive Intelligence
Deliver and refine AI quickly
Give service owners AI tools. No data science expertise needed.
Work faster and smarter
Solve issues quickly with smart suggestions powered by natural language processing.
Boost efficiency and customer satisfaction
Proactively detect major incidents and uncover the biggest opportunities for improvement.
Speed resolution times
Automatically route and assign work so requests get to the right team, at the right time.
Features of Predictive Intelligence
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Classification and routing
Reduce manual work with machine learning classification of tasks, incidents, and cases at scale.
Help agents solve issues faster with automatically generated task and content suggestions.
Major incident detection
Identify and triage critical incidents fast. Flag similarity across issues using machine learning.
Natural language feedback loop
Provide feedback with a card-based view on predictions used to improve natural language model performance.
Identify patterns by continuously segmenting and grouping similar items via machine learning.
Predict time to resolution accurately so your customers know what to expect.
Deliver consistent, AI-powered experiences across portals, workspaces, and mobile apps.
Use prebuilt machine learning templates for codeless model building in an easy workbench interface.
Dashboards and reporting
Connect AI to analytics for real-time insights into machine learning-powered improvements.
International language support
Provide data, insights, and recommendations in English, Japanese, French, German, Spanish, and Dutch.
Measure and refine machine learning models continuously using Predictive Intelligence Workbench.
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The University of Maryland Transforms IT Service Delivery with Now Intelligence
Novant Health Creates More Time for Patient Care with ServiceNow®
Work Faster and Smarter with Predictive Intelligence
AI Done Wisely Delivers Better, Faster, and More Scalable IT
Deliver Smart, Responsive IT Services in an Always Changing World
How to get Predictive Intelligence
Predictive Intelligence is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
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