Predictive Intelligence
Let employees focus on more meaningful work by powering your workflows with machine learning. Automate routine tasks and resolve issues faster.
Benefits of Predictive Intelligence
Features of Predictive Intelligence
Classification and routing
Reduce manual work with machine learning classification of tasks, incidents, and cases at scale.
Smart recommendations
Let machine learning automatically suggest tasks and content to help agents solve issues faster.
Major incident detection
Flag similarity across issues using machine learning. Identify and triage critical incidents, fast.
NLU workbench expert feedback loop
Provide feedback with card-based view on predictions used to improve the model performance.
Additional features
Resources
Data Sheets
How to get Predictive Intelligence
Predictive Intelligence is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.