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Predictive Intelligence Let employees focus on more meaningful work by powering your workflows with machine learning. Automate routine tasks and resolve issues faster. Watch Video Get Infographic
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Benefits of Predictive Intelligence Deliver and refine AI quickly Give service owners artificial intelligence (AI) tools—no data science expertise needed. Work faster and smarter Solve issues quickly with smart suggestions powered by natural language processing. Boost efficiency and customer satisfaction Proactively detect major incidents and uncover the biggest opportunities for improvement. Decrease resolution times and manual errors Automatically route and assign work so requests get to the right team, at the right time.
Features of Predictive Intelligence Get Data Sheet Classification and routing Reduce manual work with machine learning classification of tasks, incidents, and cases at scale. Smart recommendations Let machine learning automatically suggest tasks and content to help agents solve issues faster. Major incident detection Flag similarity across issues using machine learning. Identify and triage critical incidents, fast. NLU workbench expert feedback loop Provide feedback with card-based view on predictions used to improve the model performance.
Additional features Cluster analysis Identify patterns by continuously segmenting and grouping similar items via machine learning. Regression analysis Predict time to resolution accurately so your customers know what to expect. Single platform Deliver consistent, AI-powered experiences across portals, workspaces, and mobile apps. Out-of-the-box templates Use pre-built machine learning templates for codeless model building in an easy workbench interface. Dashboards and reporting Connect AI to analytics for real-time insights into machine learning-powered improvements. International language support Provide data, insights, and recommendations in English, Japanese, French, German, Spanish, and Dutch. Performance monitoring Measure and refine machine learning models continuously using Predictive Intelligence Workbench.
Resources See All Resources Case Studies The University of Maryland Transforms IT Service Delivery with Now Intelligence Novant Health Creates More Time for Patient Care with ServiceNow® Data Sheets ServiceNow Predictive Intelligence Ebooks Work Faster and Smarter with ServiceNow Predictive Intelligence AI Done Wisely Delivers Better, Faster, and More Scalable IT White Papers Deliver Smart, Responsive IT Services in an Always Changing World
How to get Predictive Intelligence Predictive Intelligence is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Explore Platform
You might also be interested in… Predictive AIOps Predict and prevent service outages before they impact end users Virtual Agent Resolve Issues faster with chatbots that understand simple, human language. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Task Intelligence Boost agent efficiency and customer satisfaction with intelligent service automation.
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