Predictive Intelligence
Let employees focus on more meaningful work by powering your workflows with machine learning. Automate routine tasks and resolve issues faster.
Watch Video
Get Infographic
Predictive Intelligence
Contact Sales
Benefits
Features
Resources
How to Buy
Related Apps
Benefits of Predictive Intelligence
Deliver and refine AI quickly
Give service owners artificial intelligence (AI) tools—no data science expertise needed.
Work faster and smarter
Solve issues quickly with smart suggestions powered by natural language processing.
Boost efficiency and customer satisfaction
Proactively detect major incidents and uncover the biggest opportunities for improvement.
Decrease resolution times and manual errors
Automatically route and assign work so requests get to the right team, at the right time.
Features of Predictive Intelligence
Get Data Sheet
Classification and routing
Reduce manual work with machine learning classification of tasks, incidents, and cases at scale.
Smart recommendations
Let machine learning automatically suggest tasks and content to help agents solve issues faster.
Major incident detection
Flag similarity across issues using machine learning. Identify and triage critical incidents, fast.
NLU workbench expert feedback loop
Provide feedback with card-based view on predictions used to improve the model performance.
Additional features
Cluster analysis
Identify patterns by continuously segmenting and grouping similar items via machine learning.
Regression analysis
Predict time to resolution accurately so your customers know what to expect.
Single platform
Deliver consistent, AI-powered experiences across portals, workspaces, and mobile apps.
Out-of-the-box templates
Use pre-built machine learning templates for codeless model building in an easy workbench interface.
Dashboards and reporting
Connect AI to analytics for real-time insights into machine learning-powered improvements.
International language support
Provide data, insights, and recommendations in English, Japanese, French, German, Spanish, and Dutch.
Performance monitoring
Measure and refine machine learning models continuously using Predictive Intelligence Workbench.
Resources
See All Resources
Case Studies
The University of Maryland Transforms IT Service Delivery with Now Intelligence
Novant Health Creates More Time for Patient Care with ServiceNow®
Data Sheets
ServiceNow Predictive Intelligence
Ebooks
Work Faster and Smarter with ServiceNow Predictive Intelligence
AI Done Wisely Delivers Better, Faster, and More Scalable IT
White Papers
Deliver Smart, Responsive IT Services in an Always Changing World
How to get Predictive Intelligence
Predictive Intelligence is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
Explore Platform
You might also be interested in…
Predictive AIOps
Predict and prevent service outages before they impact end users
Virtual Agent
Resolve Issues faster with chatbots that understand simple, human language.
Performance Analytics
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Task Intelligence
Boost agent efficiency and customer satisfaction with intelligent service automation.
Dig deeper into Predictive Intelligence
View Docs
Visit Community
Get Developer Resources
Start Learning
Achieve Success
Talk to an expert
Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.
Get Started
Home
Predictive Intelligence