Predictive Intelligence
Let employees focus on more meaningful work by powering your workflows with machine learning. Automate routine tasks and resolve issues faster.
Benefits of Predictive Intelligence
Features of Predictive Intelligence
Classification and routing
Reduce manual work with machine learning classification of tasks, incidents, and cases at scale.
Smart recommendations
Use machine learning to automatically suggest tasks and content to help agents solve issues faster.
Major incident detection
Flag similarity across issues using machine learning. Identify and triage critical incidents, fast.
Automation Discovery
Discover opportunities to automate—with ServiceNow applications such as auto-routing, agent assistance, or Virtual Agent.
Additional features
Resources
Data Sheets
How to get Predictive Intelligence
Predictive Intelligence is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
