• Products
  • Use Cases
  • Industries
HR and IT
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.


Now Platform New York Release
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.


Now Creators
  • Now Creators
  • Gain recognition and reach new career heights.


Value Calculator
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Resource Management

ServiceNow® Resource Management helps project and resource managers create plans, request staffing for projects, and assign people to specific tasks. It provides a consolidated view of staff availability, allocation, and capacities for all work tracked in any ServiceNow application, including projects, incidents, problems, changes, and even custom applications built on the Now Platform® .


View resource availability with real-time information across all resources.

Improve resource management with one system that delivers consistent resource management to every IT task and relevant app.

Match resources with requirements via calendars, schedules, and flexible allocation.

Application Highlights

Gain valuable insight into allocated and requested resources

A screenshot example of allocated and requested resources page

Gain valuable insight into allocated and requested resources

Evaluate resource requests for in-flight projects vs. new demands

A screenshot of an example page of in-flight projects vs. new demands

Evaluate resource requests for in-flight projects vs. new demands

Create and manage resource plans

A screenshot of an example page of resource plans

Create and manage resource plans

Feature Details

  • Resource Schedule and Calendar

    Establish resource capacities quickly and accurately. Once capacity has been set, each resource can add one‑time or repeating events to the calendar, such as time off, operational work, or planned work. You also can allocate multiple resources to the same task with differing start and end dates.

  • Resource Plans with Workflow

    Request resources from any task in the system. Once requested, workflow helps automate notifications, approvals, and change‑handling in task schedules or requirements.

    Resource plans automatically inherit the information in the task description so requesters can quickly identify individual or groups of resources and estimate the effort needed.

  • Resource Console

    Easily view current allocations, allocate or view availability, and approve or reject completed resource plans using a consolidated interface. One screen lists all resource plans and displays supply and availability information. Information is filtered based on the specific resource plan chosen.


Resource Management Is Part of…

IT Business Management

Run IT like a business, with project and application visibility, and financial insight.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.