Service Portal | ServiceNow

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Flow Designer

Service Portal

Software applications are the foundation to workplace productivity, but these tools are only as valuable as the number of employees who use them. With ServiceNow® Service Portal, you can deliver your apps to employees through a modern, easy‑to‑use portal they can access from any device, any time. It’s the quick and flexible way to build a portal your employees will love.

Benefits

Increase accuracy and speed so developers can simply and quickly create application experiences

Create engaging app experiences for greater user productivity, application use, and satisfaction

Simplify the creation process so technical and non-technical users are more productive with less code during development

Application Highlights

Easily create an engaging and modern application portal within the Now Platform

Easily create an engaging and modern application portal within the Now Platform

Easily create an engaging and modern application portal within the Now Platform

Navigate easily to browse order options, discover articles, or get help from others

Navigate easily to browse order options, discover articles, or get help from others

Navigate easily to browse order options, discover articles, or get help from others

Help users quickly find what they are looking for with a configurable faceted search experience

Help users quickly find what they are looking for with a configurable faceted search experience

Help users quickly find what they are looking for with a configurable faceted search experience

Deflect IT inquiries and allow users to self-service common requests and questions

Deflect IT inquiries and allow users to self-service common requests and questions

Deflect IT inquiries and allow users to self-service common requests and questions

Request catalog items by direct submission or through a shopping cart experience

Request catalog items by direct submission or through a shopping cart experience

Request catalog items by direct submission or through a shopping cart experience

Track progress of filed tickets and send/receive messages to ensure they’re promptly resolved

Track progress of filed tickets and send/receive messages to ensure they’re promptly resolved

Track progress of filed tickets and send/receive messages to ensure they’re promptly resolved

Feature Details

All

Drag-and-Drop Designer

Service Portal’s user‑friendly interface makes it quick and easy for anyone to create engaging and robust portals, dashboards, and applications. Its ready‑to‑use and reusable components integrate with the Now Platform for a consistent user experience.
Widgets

The modular architecture of Service Portal allows you to use functional, self‑contained components to extend, customize, and create new widgets. You can use HTML templates, CSS, client scripts, server scripts, and any JavaScript dependencies.
Single-Page View

Service Portal's model‑view‑controller paradigm lets you build everything as a single‑page application with less dependency on application business logic.
Cross-Device Compatibility

Access the portals you create when and where users need them, on any device. Service Portal integrates seamlessly with the ServiceNow Mobile app.
Faceted Search

Access information by applying multiple, dynamic filters based on what users are looking for across service catalog and knowledge.
Guided Tour Designer Integration

Create and customize guided tours for any Service Portal page.
Automated Testing Framework Integration

Set up tests automatically, from sub production to production, to check applications and user experiences before publishing.

Resources

EBOOKS

Application Development Without the Sprawl

Building Business Apps at Lightspeed

WEBPAGES

The Total Economic Impact™ of Developing Applications on the Now Platform

2018 Gartner aPaaS Magic Quadrant

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You can get Service Portal With...

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Because it is part of our Now Platform.