Service Portal | ServiceNow

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Service Portal

Software applications are the foundation to workplace productivity, but these tools are only as valuable as the number of employees who use them.

With ServiceNow® Service Portal, you can deliver your apps to employees through a modern, easy to use portal they can access from any device, any time.

Benefits

Increase accuracy and speed so developers can simply and quickly create application experiences.

Create engaging app experiences for greater user productivity, application use, and satisfaction.

Simplify the creation process so pro and no-code builders are more productive by leveraging no-code, drag-and-drop development tools.

Application Highlights

Easily create an app portal that allows you to browse options, discover articles, or get help.

An example of the modern app portal within the Now Platform®

Easily create an app portal that allows you to browse options, discover articles, or get help.

Help users quickly find what they are looking for with a configurable faceted search experience.

An example of the modern app portal search screen

Help users quickly find what they are looking for with a configurable faceted search experience.

Deflect IT inquiries by allowing users to self-service common requests and questions.

A screenshot of knowledge base article in the modern app portal

Deflect IT inquiries by allowing users to self-service common requests and questions.

Request catalog items by direct submission or via a shopping cart experience.

An example of a new hire screen with the modern app portal

Request catalog items by direct submission or via a shopping cart experience.

Track progress of filed tickets and send/receive messages to ensure they’re promptly resolved.

An example of a ticket form screen in the modern app portal

Track progress of filed tickets and send/receive messages to ensure they’re promptly resolved.

Feature Details

All

Drag-and-Drop Designer

Service Portal’s user‑friendly interface makes it quick and easy for anyone to create engaging and robust portals, dashboards, and applications. Its ready‑to‑use and reusable components integrate with the Now Platform for a consistent user experience.
Widgets

The modular architecture of Service Portal allows you to use functional, self‑contained components to extend, customize, and create new widgets. You can use HTML templates, CSS, client scripts, server scripts, and any JavaScript dependencies.
Single-Page View

Service Portal's model‑view‑controller paradigm lets you build everything as a single‑page application with less dependency on application business logic.
Cross-Device Compatibility

Access the portals you create when and where users need them, on any device. Service Portal integrates seamlessly with the ServiceNow® Mobile app.
Faceted Search

Access information by applying multiple, dynamic filters based on what users are looking for across multiple service catalogs and knowledge bases.
Guided Tour Designer Integration

Create and customize guided tours for any Service Portal page.
Automated Testing Framework Integration

Set up tests automatically, across all pages within Service Portal, to check applications and user experiences before publishing.
Agent Chat Integration

Create a single Agent Chat configuration to span an entire portal or multiple portals to deliver a more comprehensive service experience.

Resources

WHITE PAPERS

Improve Business Agility Through Platform Consolidation

EBOOKS

Application Development Without the Sprawl

DATA SHEETS

The Now Platform

ANALYST REPORTS

Title: The Total Economic Impact™ of Developing Applications on the Now Platform®

VISIT RESOURCE CENTER FOR MORE SERVICE PORTAL RESOURCES

You can get Service Portal With...

ALL PRODUCTS

Because it is part of our Now Platform.