Providing efficient field service is critical to resolving issues
faster and satisfying customers, but many obstacles exist. Challenges
to delivering quality field service include varying skills necessary
for different jobs, lack of on hand parts and components, scheduling
travel time across large areas, and delivering against SLAs.
ServiceNow Field Service Management makes integrated, proactive, and strategic field service possible. Use drag and drop to match work tasks to technician skills, geographic territory assignments and current location, and available inventory to meet and exceed SLAs. Planned maintenance replaces costly and reactive work. Integrate with ServiceNow Customer Service as well as IT Service Management to connect customer service, IT service, and field service processes to swiftly resolve problems and drive higher customer satisfaction.
Access and Deliver Work Orders Anywhere, Anytime
Assign Work Interactively with Central Dispatch
Get Visibility into Current Work and Historic Trends
Organize Your Work With A Visual Task Board
Integrated Field Service Management provides customers with end‑to‑end visibility from issue to resolution. You avoid business disruptions and improve asset utilization significantly with planned maintenance. Mobile‑enabled agents can quickly view and record information on the go to resolve issues faster. Analyze results to further increase efficiencies and raise service quality.