CRM Overview Service Solution Sales Solution
solution Autonomous CRM for Service Connect agents, field technicians, and the back office on one AI-powered platform—so customers get fast resolutions and teams make every interaction count. View Demo
Deliver faster resolutions.
Build lasting loyalty. Elevate Self Service
Give customers the power to resolve AI chat and personalized self-service help customers resolve issues 24/7—no waiting, no transfers, no hassle. Watch Demo Explore Product
Activate Every Agent
Set up agents and technicians to succeed AI triages cases, executes playbooks, and guides your team to close cases faster. Watch Demo Explore Product
Accelerate Resolutions
Get to resolution without the runaround AI agents automate tasks, route work, and surface bottlenecks so problems are solved quicker. Watch Demo Explore Product
Automate Handoffs
Turn disconnected work into seamless coordination Tasks route to the right teams automatically and trigger actions across systems simultaneously—no delays. Watch Demo Explore Product
Act on Everything
One platform. Complete visibility. Instant action. A live view of every case, crew, and asset—with AI that moves work across teams before issues escalate. Watch Demo Explore Product
Explore ServiceNow products Customer Service Management Resolution that's fast for customers and effortless for every team, driven by AI-led self-service. Explore Product Field Service Management From predicting issues to assigning the right tech, FSM eliminates costly repeat visits and reactive fixes. Explore Product
Ebook Earning customer loyalty in the AI era Empower customers to get answers fast, increase team capacity, and deliver first-time fixes. Download Ebook
Industry leaders rely on ServiceNow 7x faster resolution time for cases Video CTA Learn More 1 minute average case resolution time, down from 4.6 hours Video CTA Learn More 130% productivity improvement in Field Service Management Video CTA Learn More 35% decrease in case resolution time using AI Video CTA Learn More 3M customer support calls deflected annually Video CTA Learn More
See why the world’s leading organizations choose ServiceNow Leader for 2nd year in the Gartner® Magic Quadrant™ for the CRM Customer Engagement Center, 2025 Video CTA Learn More Leaders category for worldwide AI-enabled Field Service Management Video CTA Learn More No. 1 ranking in ISG’s Buyers Guide™ for Field Service Management Video CTA Learn More ServiceNow named a leader in the Forrester Wave™: Customer Service Solutions, 2026 Video CTA Learn More
Unlock CRM insights Webinar Series Fix the broken customer experience Learn how adopting an AI-native CRM transforms customer service operations and lowers costs. Video CTA Watch Episode 2 Webinar Series Turn the last mile into a first-visit fix Discover how to turn FSM into a competitive advantage with Autonomous CRM. Video CTA Watch Episode 3 Comparison Guide Compare CRM models Check out how ServiceNow Autonomous CRM powered by AI stacks up against legacy models. Video CTA Find the Right Fit Blog Transform your service Three reasons a customer-first approach drives business impact across sales, service, and marketing. Video CTA Read Blog
Let’s put AI to work for customers Connect with our product experts to arrange a custom demo and see how ServiceNow CRM solutions can work in your environment. Contact Us