By being able to see and utilize skill matrices, managers can use ServiceNow to identify gaps in skills and opportunities for coaching and increased training. Managers will be empowered to enroll technicians in appropriate training programs to increase skills and improve the team. For the previous example, that manager may enroll more technicians in a CPR certification program to improve scheduling and have more technicians available for certain services.
In addition to workforce optimization, ServiceNow Field Service Management helps managers mine processes to define weaknesses or bottlenecks, utilizing Process Optimization. ServiceNow Process Optimization provides real-time insights into the performance of field service operations, enabling companies to identify areas for improvement and optimize their processes with automated dispatch, intelligent scheduling, and optimized routing. This solution enables companies to streamline their field service management processes and improve operational efficiency for faster response times, higher first-time fix rates, and improved customer satisfaction. ServiceNow makes it all possible.
With workforce and process optimization, ServiceNow is the answer to optimizing your approach to service scheduling software. If you are ready to see ServiceNow in action, schedule a demo today!