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TRAPPED KNOWLEDGE You have processes that exist as tribal knowledge Every IT team has critical knowledge that keeps things running, but when that knowledge lives only in people’s heads, it becomes a liability. One absence, one role change, or one resignation brings work to a halt.
Sound
familiar? Your documentation is scattered across Confluence, SharePoint, Slack, someone’s local drive, and sticky notes. You’ve got Wikis that were last updated 18 months ago and are probably wrong now, and critical procedures that literally only one person knows how to execute. This is how your team operates. Knowledge accumulates in people’s heads, and it stays there because there’s no system to capture it.
What happens when
you fix this: Knowledge becomes organizational, not personal. Processes are codified, documented, and repeatable. The system holds the knowledge, not individuals. Now anyone can execute the work. Video CTA If one person is out, everything doesn’t stop. With documented workflows, people can take a vacation, change roles, or leave, and everything keeps moving without disruption. Video CTA New hires ramp fast and consistently. Clear systems and documented processes mean new team members quickly adopt established patterns. Productivity begins on day one, ramp time drops from months to weeks. Video CTA You’re no longer vulnerable to turnover. Losing someone means losing a person, not irreplaceable knowledge. Shadowing disappears, training becomes lighter, and senior people can focus on strategic work instead of constant knowledge transfer. Video CTA
patty’s take “Critical knowledge living in one person’s brain? That’s not a system. That’s a single point of failure with a pulse.”
Patty
IT Wizard
Step 3
Discover your tailored solution The path ahead is clear. It’s time to turn individual knowledge into shared knowledge, and make your systems the source of truth. See Your Solution