Use this practical, personalized, no-nonsense guide to learn how you can achieve your AI orchestration and automation goals with ServiceNow.
IT Guide
Find Your Path
Autonomous Service Operations
AI Orchestration
Autonomous IT and Security
repetitive tasks
Let your experts be experts
Password resets. Access requests. Software installs. Repeat. Every single day, the same requests cycle through your queue. Your team is spending 5-10+ hours per week just on these repetitive asks from the business, and that’s probably conservative.
Here’s what this
really costs you
These tasks don’t require your team’s expertise. They’re routine, process-driven work that’s perfect for automation.
Automate them, and suddenly your team has capacity. That infrastructure project gets prioritized. Security audit prep moves forward. The innovation work your team was hired to do becomes the focus, not the postponed item.
What happens when
you fix this:
Time comes back.
Not 10% improvement. We’re talking 60–80% of repetitive requests handled without human intervention. That’s hours back every single day.
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Your team breathes.
Instead of triaging tickets, they’re working on projects. Instead of being reactive, they’re being proactive. Instead of dreading Monday, they’re engaged.
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The business moves faster.
A new employee needs access? Automation steps up. A department wants software provisioned? The self-service portal handles it. IT speeds up instead of slowing down.
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You can actually plan.
Get space to think more strategically. Anticipate what’s coming. Get ahead of problems and prevent fires before they ever happen.
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patty’s take
“I didn’t get good at IT so I could be really, really good at password resets. And neither did your team.”
Patty
IT Wizard
Step 3
Discover your tailored solution
Repetitive requests don’t have to be a repetitive cycle. There’s a path forward that unclogs the whole IT department bottleneck and gives your team time back to handle tasks that require real expertise.
See Your Solution