Use this practical, personalized, no-nonsense guide to learn how you can achieve your AI orchestration and automation goals with ServiceNow.
IT Guide
Find Your Path
Autonomous Service Operations
AI Orchestration
Autonomous IT and Security
manual handoffs
You’ve automated individual steps. That was the easy part.
Scripts run, tasks complete, and pieces of the process work on their own. But the moment a workflow needs to move from one system to another, everything stops being automated and starts being your problem.
Sound
familiar?
Your script creates the AD account in 30 seconds, but then you’re jumping into Salesforce, Jira, Slack, HR, asset management, finance, VPN, and three licensing tools. Phew, you just did an Olympic triathlon in admin portals.
What happens when
you fix this:
Complete workflows run automatically.
Entire processes, not just individual tasks, execute without IT intervention. A new hire in HR triggers everything from AD creation and access provisioning to equipment ordering and manager notifications. Zero handoffs. Zero portal-hopping.
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Time comes back and your team gets more strategic.
Hours per week return to your team because you’re not automating tasks, you’re automating entire business processes. Instead of manually provisioning access, your team is designing workflows and infrastructure projects.
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Quality improves and new systems don't create manual work.
No more, “I forgot to add them to that system.” You connect the new system to your orchestration platform once, it participates in workflows automatically. If something fails, the workflow handles it automatically or escalates with context.
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The business moves at the speed of automation.
A new employee needs access on day one? Done. Department reorganization affecting 50 people? It’s orchestrated automatically across all systems. What used to take your team a week now completes overnight.
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patty’s take
“Eight systems? Eight logins? Eight steps? Maybe you just like challenges.”
Patty
IT Wizard
Step 3
Discover your tailored solution
There’s a better way to work: one where systems talk to each other so you don’t have to. Time to turn your click-heavy workflows into fully automated processes.
See Your Solution