State and Local Government

Give your employees, agencies, and citizens consumer-style experiences with shared services that are intuitive, efficient, and secure.

We make it simple to provide simply great service.

Don’t just take our word for it

See how state and local government agencies are modernizing with ServiceNow.

Case Study

90% faster service

Tennessee boosts onboarding, procurement, and device inventory management.

Case Study

$4.2M year-one savings

Utah drives revenue and keeps technology running for thousands of workers.

Case Study

100% faster delivery

600 improvements and 90 automated workflows increase Washington CSAT to 90%.

Case Study

50% faster processing

One platform connects 7 departments and freed 9 FTEs to focus on citizens.

Featured resources


Service Management

Explore how to streamline, automate, and optimize a complex IT environment.


Redefining service delivery

Discover best practices for citizen services and our checklist for success.


Effective asset management

Tennessee gets the right hardware to the right employee at the right time.


Deliver Connected Services

Dept of Human Services makes it easier for citizens with optimized experiences.


Public CIO Essentials: state and local

Connect the dots with survival skills for state and local technology leaders.


Innovation in government

See what’s new in edge computing and the cloud to solve long-time challenges.


IDC InfoBrief

See how ServiceNow can help in the journey towards optimized IT.


Forrester research

Discover how to improve business agility through platform consolidation.

Join us at a live event


Knowledge 2020 is going digital

Our annual user conference moves to a digital experience beginning May 5.


Now at Work coming to you

Join a global event near you to unlock the power of modern digital workflows.

Digital transformation solution in the state and local government cloud for the public sector

Get in touch with pros and peers

Connect with the experts and other champions in state and local government to discuss common challenges—and how to unlock your potential.

// Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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