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Customers

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  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.

Explore

Champion Enablement

Communications and training

Get everyone on board with your ServiceNow program with effective communication and training.

Plan your communications and training

This list of tools will help you plan your internal communications strategy.

Communication and training guide

Discover the four steps and activities you should execute for effective communications and training.

Communication plan template

Use these customizable Excel communication plans to drive adoption and lower users’ resistance to changes.

Maximize success with champions

Discover how to identify and cultivate champions within your organization.

Communications plan PPT template

Use this framework to communicate your project plan to stakeholders.

Communications plan timeline: One-slide PPT template

Communicate a high-level overview of your communications timeline with this PPT template.

User Readiness Template

Use this PPT template to present an assessment of your organization’s readiness for change.

Rollout communication plan

Put your communication plan into action using these tools and guidelines.

Madrid communication package

Find everything you need to communicate about the Madrid release in one place. No need to start from scratch with these templates—just download and customize.

Work Better

Customize these templates—email, banners, infographics, posters, and more—to connect your users to the platform with ease and convenience.

ServiceNow introduction and business value PPT template

Communicate the high-level business value of ServiceNow with this PPT template.

Sample messaging to communicate the value of ServiceNow

Communicate the value of each of ServiceNow’s applications using message snippets.

ServiceNow project FAQ template

Provide an overview of your ServiceNow project and who will be affected.

Icon library for internal communications

Align your communications and training documents visually with ServiceNow icons.

Train the users

With everyone informed, it’s time to train them on how to use the system. Using these tools and resources will make that process easier.

Mobile Reference Guides and Videos

Learn how to complete tasks using ServiceNow on your mobile device.

London Communications Package

Templates to plan and deploy your communications about the London release.

ServiceNow project FAQ template

Provide an overview of your ServiceNow project and who will be affected using this Powerpoint.

Lunch and learn

Schedule your own lunch and learns and create content using these tips and Powerpoint slides.

Process diagram and infographic template

Show how the integrated process works in ServiceNow and how it appears to the end user.

Desktop reference guide PPT template

Create simple, at-a-glance guides to help users adhere to your processes with ServiceNow

Fulfiller and Manager desktop guide PPT template

Use this template to educate Fulfillers or Managers on ServiceNow processes.

Desktop reference guide multipage PPT template

Create a click-thru demo using this template. It offers multiple pages that allow you to add video, process highlights, and more.

User Readiness Template

Use this template to present an assessment of your organization’s readiness for change.

Prepare for go-live week and beyond

Get everyone excited about the upcoming change with these go-live week activities. Then keep the momentum going.

Go-live checklist template

Create a checklist of the activities that need to occur before your go-live.

OCM high-level outline

Prepare for organizational change management and go-live readiness.

Measuring success: KPIs and tips

Document your project’s success by using the appropriate metrics and by following these steps.

Product Primers

Discover what you need to deploy, upgrade, and manage your ServiceNow implementation. Learn how to improve your processes to get top efficiency from the products you use. Get resources to introduce and show the value of your ServiceNow products to your enterprise.

IT transformation

Learn how to improve your ITBM, ITOM, and ITSM processes for top efficiency. Get actionable information to strengthen your security operations, governance, risk, and compliance.

Customer experience

Discover how to solve customer issues faster and give them something to rave about.

Employee experience

Explore how to transform your organization's HR service delivery for stellar employee experiences.

Now Platform

Explore the ways customers boost enterprise productivity, supercharge apps with predictive intelligence, and empower anyone to build and extend workflow apps.

Explore Champion Enablement topics

Getting everyone on board with a new ServiceNow implementation is easier with excellent communications, solid governance, and tried-and-true training methods. Try our tools.