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ServiceNow Now Creator Customer Success Center
ServiceNow Now Creator Customer Success Center

Welcome to the
Customer Success Center

Knowledge 2020 Digital Experience

Customer success starts with ‘customer’! Learn from the experiences of thousands of successful customers to accelerate your success and value.
Mark Tonsetic, Senior Director, Best Practice Center of Excellence

What's HOT! See what your peers are buzzing about.

Now Value: Champion

Customer Success Keynote. If you missed the live keynote, don’t stress. There’s still time! (KEY4943)

Hear Helen Kottenstette, VP Customer Success at ServiceNow, ServiceNow champions from Accenture and Becton Dickinson, as they share how they benefit from Customer Success resources.

Now Value: Create

Managing platform demand (ACT4102)

Good demand management ensures your ServiceNow roadmap keeps pace with changing business needs. Join Sasi Yajamanyam and Pooja Gupta from the Customer Success Center’s Center of Excellence for a conversation about managing demand best practices and common pitfalls.

Your guide to Customer Success Knowledge 2020

Customer Success Channel

Explore our channel for prescriptive content and tools to help your organization achieve its ServiceNow goals.

Genius Lounge: You have Qs. We've got As.

Get answers to your questions related to Now Platform features, intended uses, specific products, or deep-dive implementations.

Success Consultations

30-minute session with a subject matter expert, who will work closely with you to provide recommendations to help you achieve success.

Success Meetup

Gather with attendees to discuss programs and resources you could be leveraging and make connections to help grow your career.

Get Connected

Now Value: Create

SUCCESS CONSULTATION: Implementing ServiceNow.

Improve Your Instance Health. Get a personalized overview of your HealthScan score to gain clarity on how to improve your instance’s technical health.

Now Value: Create

SUCCESS CONSULTATION: Improve Your Instance Health

Consult with a ServiceNow implementation expert for guidance to confidently execute your implementation.

Now Value: Create

SUCCESS MEETUP: Wouter de Waal, ServiceNow Certified Master Architect (ACT2113)

How Predictive Intelligence helps us in creating tickets via Agent Workspace and Service Portal.
June 2

Now Value: Create

SUCCESS MEETUP: Business Intelligence reporting tips and tricks (ACT5106 and ACT5105)

Join Ivano Bergamaschi and Gavin Lowe as they take you beyond your current reporting experience to: review the current state assessment, focus on keeping it simple and agile, and more.
June 2

Now Value: Create

SUCCESS MEETUP: Standing up a Center of Excellence and Innovation (ACT5101)

Join Mark Tonsetic and Josh Downie for a conversation on standing up your CoEI to improve development scale, velocity and unlock opportunities for innovation.
June 3

Now Value: Create

SUCCESS MEETUP: Supporting your vision with strong governance (ACT5108)

Join Jason Knickmeyer and Sasi Yajamanyam for a conversation about Governance and its best practices and common pitfalls.
June 3

Now Value: Create

SUCCESS MEETUP: Adoption Accelerator - How to make the most of project awareness communications (ACT5104)

In this session, we will reveal simple methods to make a big splash with project awareness communications.
June 4

Now Value: Create

SUCCESS CONSULTATION: Build your ServiceNow Team of Experts

Hear where training, change activities, and certification fit into the journey for establishing a team experts.
June 2-4

Now Value: Create

SUCCESS CONSULTATION: ServiceNow Training and Certification: Ask Me Anything.

Join this open forum where you may ask questions about the portfolio - individual learning paths and certifications, and more.
June 2-4

Get Educated

Now Value: Create

K20 Now Learning Channel. Labs and more now on demand. Expand your skills and sharpen your expertise.

Now Value: Champion

Become a ServiceNow expert through our Training and Certification guide

Now Value: Envision

Discover the potential value of ServiceNow for your business

Get Inspired - Week Five

Now Value: Create

Establishing ServiceNow Governance (THS1356)

You need good governance to realize value and transform your vision with ServiceNow. Join this session to learn the three steps needed to setup and maintain goverernanace.

Now Value: Create

Managing Application Development on the Now Platform  (THS1502)

Learn how to ensure that your application development efforts are harnessed to your strategy for digital transformation, and limit technical and portfolio risk.

Now Value: Champion

Skilling up your organization with ServiceNow Training and Certs (BRE1494)

In this session we'll explore where training and certification fit into your ServiceNow journey to help address adoption challenges, and more.

Get Inspired - Week Six

Now Value: Champion

Unleash the Power of the NOW Platform with Underdog Features (BRE1232)

Coming soon

Now Value: Champion

How to use the New NowSupport Mobile Application to help you get work done 24/7 (BRE2964)

Coming soon

Now Value: Champion

Understand how to take advantage of ServiceNow's customer support portal to get more done (BRE2963)

Coming soon

Now Value: Champion

Best practices for ServiceNow upgrades (BRE1410)

Coming soon

Now Value: Champion

Unlock Innovation with ServiceNow Upgrades (BRE1486)

Coming soon

Now Value: Champion

Creating an Organizational Change Management Plan

Coming soon

Now Value: Champion

Engage Your Executive Sponsor

Coming soon