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Welcome to the
Customer Success Center
Knowledge 2020 Digital Experience
Customer success starts with ‘customer’! Learn from the experiences of thousands of successful customers to accelerate your success and value.
Mark Tonsetic, Senior Director, Best Practice Center of Excellence
What's HOT! See what your peers are buzzing about.
Now Value: Champion
Customer Success Keynote. If you missed the live keynote, don’t stress. There’s still time! (KEY4943)
Hear Helen Kottenstette, VP Customer Success at ServiceNow, ServiceNow champions from Accenture and Becton Dickinson, as they share how they benefit from Customer Success resources.
Now Value: Create
Managing platform demand (ACT4102)
Good demand management ensures your ServiceNow roadmap keeps pace with changing business needs. Join Sasi Yajamanyam and Pooja Gupta from the Customer Success Center’s Center of Excellence for a conversation about managing demand best practices and common pitfalls.
Your guide to Customer Success Knowledge 2020
Customer Success Channel
Explore our channel for prescriptive content and tools to help your organization achieve its ServiceNow goals.
Genius Lounge: You have Qs. We've got As.
Get answers to your questions related to Now Platform features, intended uses, specific products, or deep-dive implementations.
Success Consultations
30-minute session with a subject matter expert, who will work closely with you to provide recommendations to help you achieve success.
Success Meetup
Gather with attendees to discuss programs and resources you could be leveraging and make connections to help grow your career.
Get Connected
Now Value: Create
SUCCESS CONSULTATION: Implementing ServiceNow.
Improve Your Instance Health. Get a personalized overview of your HealthScan score to gain clarity on how to improve your instance’s technical health.
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SUCCESS MEETUP: Business Intelligence reporting tips and tricks (ACT5106 and ACT5105)
Join Ivano Bergamaschi and Gavin Lowe as they take you beyond your current reporting experience to: review the current state assessment, focus on keeping it simple and agile, and more.
June 2
Now Value: Create
SUCCESS CONSULTATION: Build your ServiceNow Team of Experts
Hear where training, change activities, and certification fit into the journey for establishing a team experts.
June 2-4
Now Value: Create
SUCCESS CONSULTATION: ServiceNow Training and Certification: Ask Me Anything.
Join this open forum where you may ask questions about the portfolio - individual learning paths and certifications, and more.
June 2-4
Get Educated
Now Value: Create
K20 Now Learning Channel. Labs and more now on demand. Expand your skills and sharpen your expertise.
Now Value: Champion
Become a ServiceNow expert through our Training and Certification guide
Get Inspired - Week Five
Now Value: Create
Establishing ServiceNow Governance (THS1356)
You need good governance to realize value and transform your vision with ServiceNow. Join this session to learn the three steps needed to setup and maintain goverernanace.
Now Value: Create
Managing Application Development on the Now Platform (THS1502)
Learn how to ensure that your application development efforts are harnessed to your strategy for digital transformation, and limit technical and portfolio risk.
Now Value: Champion
Skilling up your organization with ServiceNow Training and Certs (BRE1494)
In this session we'll explore where training and certification fit into your ServiceNow journey to help address adoption challenges, and more.
Get Inspired - Week Six
Now Value: Champion
Unleash the Power of the NOW Platform with Underdog Features (BRE1232)
Coming soon
Now Value: Champion
How to use the New NowSupport Mobile Application to help you get work done 24/7 (BRE2964)
Coming soon
Now Value: Champion
Understand how to take advantage of ServiceNow's customer support portal to get more done (BRE2963)
Coming soon
Now Value: Champion
Best practices for ServiceNow upgrades (BRE1410)
Coming soon
Now Value: Champion
Unlock Innovation with ServiceNow Upgrades (BRE1486)
Coming soon
Now Value: Champion
Creating an Organizational Change Management Plan
Coming soon
Now Value: Champion
Engage Your Executive Sponsor
Coming soon