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ServiceNow Now Creator Customer Success Center
ServiceNow Now Creator Customer Success Center

Welcome to the
Customer Success Center

Get Started With CSC

Knowledge 2020 Digital Experience

Take advantage of Customer Success content on demand.

Our Customer Success Knowledge 2020 content is designed to help you achieve those business outcomes critical to your success by empowering you with practical and actionable guidance on a breadth of topics. Dive into this peer popular on demand content to learn how Customer Success is supporting you along your digital transformation journey.

What's HOT! See what your peers are buzzing about.

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Now Value: Champion

How to leverage Customer Success to maximize value (KEY9493)

Hear Helen Kottenstette, VP Customer Success at ServiceNow, ServiceNow champions from Accenture and Becton Dickinson, as they share how they benefit from Customer Success resources.

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Now Value: Create

Creating a one-stop-shop portal

Hear how we created a One-Stop-Shop Portal as a DevOps team and focused on the ultimate user experience.

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Now Value: Champion

Customer Success Center drives real business outcomes (BRE1209)

Hear how the Customer Success Center helped Trish Johnson from Becton Dickerson achieve their desired business goals.

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Now Value: Create

Flow Designer vs. Workflows with Steven Bell

Q & A on the parity and disparity of Flow Designer and Workflows.

Get Connected

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Now Value: Champion

GovCommunityCloud - what is it, and how to get the most out of it? (ACT5403)

Will Coffey discusses how ServiceNow is addressing the security and hosting needs of government industry customers with the GCC.

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Now Value: Champion

Best practices for importing data in Orlando (ACT5402)

Daniel Martinez, Certified Master Architect, discusses how to import data using best practice documentation.

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Now Value: Champion

Deploy a self-hosted ServiceNow instance with confidence (ACT5408)

Will Coffey discusses how to plan for your on-premise ServiceNow instance, so you can deploy with confidence.

Get Educated

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Now Value: Validate

Unlock the potential business value of staying current with ServiceNow upgrades

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Now Value: Validate

Plan and jumpstart upgrades in the new normal

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Use the Customer Success Center to drive your success with the Now platform

Sign up
Now Value: Validate

Help shape the future of our products and services. Become a Product Lab insider

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Now Value: Validate

Discover the potential value of ServiceNow for your business

Download
Now Value: Validate

Become a ServiceNow expert through our Training and Certification guide

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Now Value: Validate

See your personalized support launchpad to track issues, access content, and get world class support

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Now Value: Validate

Improve instance performance and manageability with Support Account Management

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Get Inspired

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Now Value: Champion

Customer Success Center drives real business outcomes (BRE1209)

Join Trisha Johnson to hear how the Customer Success Center helped Becton Dickinson achieve their desired outcomes with ServiceNow.

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Now Value: Champion

Becoming a certified master architect (THS1628)

Join us to learn what this new program is all about and the principles a master architect should know.

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Now Value: Champion

Agreement-driven CMDB framework build on ServiceNow best practice guidance (THS1419)

Build a central and resilient CMDB in a world where a tremendous amount of CIs are maintained in MDRs by domain specialists

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Now Value: Champion

Learn how Now Creators helps ensure a smooth journey with ServiceNow (BRE1208)

Learn how customers are using the Now Creators program to help them gain the right skills to succeed with ServiceNow.

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Now Value: Champion

Create exceptional business outcomes—faster—with ServiceNow's new project methodology (BRE2741)

Be the first to see our new methodology and learn how it can de-risk projects and accelerate value creation.

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Now Value: Champion

How can ServiceNow Customer Success help you succeed on your transformation journey? (BRE2739)

Learn how Customer Success can provide guidance and expert support to achieve desired business outcomes.

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Now Value: Champion

Understand how to take advantage of Virtual Agent to solve your customer issues (THS2956)

Virtual Agent enables you to self-serve anywhere, anytime.

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Now Value: Champion

The value of ServiceNow certifications as a customer (THS1575)

Benefits of passing and maintaining ServiceNow certifications as a member of a customer team.

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Now Value: Champion

Community Boot Camp (THS2737)

Now Community, the many ways you can engage in the Now Community, a strategy for getting started.

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Now Value: Champion

Top 10 hits from the Customer Success Center (THS2751)

Customer Success Center's top content and how it can help you overcome challenges and achieve success.

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Now Value: Champion

Now Creators: Get your company started (TH1349)

Learn about Now Creators and the difference it will make for you and your company.

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Now Value: Champion

Now Creators create value because of their expertise. Grow your skills. (TH1352)

Hear from customers and partners who have successfully used Now Creators to build solid business value.

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Now Value: Champion

Unleash the Power of the NOW Platform with Underdog Features (BRE1232)

Disciver Now Platform's underdog features that provide great business value.

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Now Value: Champion

Metrics that Matter - Stop looking in the Rear View Mirror (BRE1286)

Join us for a primer on picking the KPIs that influence behavior and drive real business value.

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Now Value: Champion

Creating Now Community content that matters (THS2736)

Creating Now Community content that matters.

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Now Value: Champion

Start your journey to success with the new Customer Success Center (THS2750)

CSC provides practical, actionable value to increase ROI.

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