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Validate value

Build precision and discipline in how you measure and communicate the value you get from your ServiceNow investments. ServiceNow helps your team take advantage of effective metrics to track, communicate, and take action on your progress.

  • Get our playbook for realizing and managing value from ServiceNow.

  • Learn the top metrics used by customers to track their performance.

  • Build effective communications strategies with our leading practices templates.

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Define your value metrics

Understand the top value metrics used by ServiceNow customers and how you can use them for your business.

Access Top Metrics

Browse success content by topic

Browse success content by topic

Measure value
Communicate value
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Explore all Now Value leading practices by type

View Workbooks

Workbooks

Get specific instructions and leading practices from our most successful customers.

View Checklists

Checklists

Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.

View Success Maps

Success Maps

Explore processes and practices to get the most value from ServiceNow products.

View Quick Answers

Quick Answers

Discover our brief, high-level content to help you address specific challenges.

View Insights

Insights

Find guidance on how to address specific issues and unlock more ServiceNow value.

View Videos and Decks

Videos and Executive Briefing Decks

See complex topics summarized in quick videos and high-level presentation decks.

View Tools and Templates

Tools and templates

Use these materials to help you communicate and document your success.

View Reference Architectures

Reference Architectures

See the high-level diagrams of product and platform capabilities that support your business needs.