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Validate value

Build precision and discipline in how you measure and communicate the value you get from your ServiceNow investments. ServiceNow helps your team take advantage of effective metrics to track, communicate, and take action on your progress.

  • Get our playbook for realizing and managing value from ServiceNow.

  • Learn the top metrics used by customers to track their performance.

  • Build effective communications strategies with our leading practices templates.

Browse success content by topic

Browse success content by topic

Measure value
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Explore all Now Value leading practices by type


Get specific instructions and leading practices from our most successful customers.


Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.

Success Maps

Explore processes and practices to get the most value from ServiceNow products.

Quick Answers

Discover our brief, high-level content to help you address specific challenges.


Find guidance on how to address specific issues and unlock more ServiceNow value.

Videos and Executive Briefing Decks

See complex topics summarized in quick videos and high-level presentation decks.

Tools and templates

Use these materials to help you communicate and document your success.

Reference Architectures

See the high-level diagrams of product and platform capabilities that support your business needs.