Automation can meet new expectations for incident and change management, and it delivers both the stability that process needs as well as the speed that new business drivers demand. But automation isn’t simply push-button. You also need to build a framework that uses automation to identify and resolve critical service issues faster and build approaches that use automation to improve the accuracy, speed, and efficiency of change management.
1. Establish clear dependency mapping
2. Proactively identify service issues
3. Automate incident response and resolution
4. Automate change management
5. Measure impact and tune
The most important things to know
The payoff of getting this right
Effective automation can improve the speed, accuracy, and throughput of your incident and change management processes—helping you to manage cost and improve the quality of IT services.
What you need to get started
When you should start this activity