Stand up a ServiceNow Center of Excellence and Innovation

Manage application development on the Now Platform

What's in this Success Playbook

This Success Playbook will teach you how to build your organization’s ability to realize value from application development on the Now Platform™. You’ll learn:

  • How to build effective capabilities for managing application development
  • How to scale your application development capabilities on ServiceNow™

Key takeaways

The most important things to know
Align application development on the Now Platform with your digital transformation goals. Start first by identifying development ownership and roles, then establish processes to align with scoped and global application needs. This will give you a solid foundation to build applications efficiently and expand the Now Platform’s capabilities to “citizen developers.”

The payoff of getting this right
With effective management in place, your application development efforts will support digital transformation, so you can innovate and see value faster as you reduce development costs and minimize your technical debt and risk.

Steps covered

Step 1 – Define your application development strategy and governance requirements for ServiceNow

  • Align your application development strategy and objectives with your ServiceNow roadmap and digital transformation goals.
  • Ensure you have appropriate decision-making authorities and roles to guide application development.

Step 2 – Define how global and scoped applications will move through development

  • Create intake and development processes that will deliver value and support growth.
  • Ensure your processes align with scoped and global application development needs.
  • Plan how you’ll scale application development.

Step 3 – Build effective portfolio management capabilities

  • Maximize value on the Now Platform by selecting the right application candidates.
  • Make sure your development and portfolio management processes make it easier to curate and maintain applications.

Step 4 – Expand your community of citizen developers

  • Show citizen developers what “great” looks like on the Now Platform.
  • Use value stories and communities of practice to inspire participation in your citizen developer program.
What you need to get started
What you need to get started
You should have a governance model in place for ServiceNow (or one developed in parallel).
When you should start this activity
When you should start this activity
It’s best to start considering how you’ll manage application development as you’re evaluating ServiceNow as your solution of choice. If you have already started developing on the Now Platform, determine if you have effective governance in place to support expanding your development activities.

Related resources

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Gain insights, get custom action plans, and achieve your goals faster.

Our Success Navigator will assess where you are in your implementation and guide you, step by step, from vision to value.