Process design is as essential as technical design. To gain the most value from ServiceNow, audit and optimize your existing processes.
A process design guide provides suggested process flows and details for processes that will be managed by the Now Platform.
During design workshops, a business process expert examines the current-state process flows, process design guide, and business requirements to make recommendations to improve a process’s efficiency, effectiveness, and the value you see from the Now Platform. Use a process design guide as a starting point to evaluate your processes and make changes based on your business requirements.
What you need to get started
When you should start this activity