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Two people working together on a process

Optimize your processes with process design guides

Why this is important

Process design is as essential as technical design. To gain the most value from ServiceNow, audit and optimize your existing processes.

What is a process design guide?

A process design guide provides suggested process flows and details for processes that will be managed by the Now Platform.

How to use these process design guides

During design workshops, a business process expert examines the current-state process flows, process design guide, and business requirements to make recommendations to improve a process’s efficiency, effectiveness, and the value you see from the Now Platform. Use a process design guide as a starting point to evaluate your processes and make changes based on your business requirements.

What you need to get started

PREREQUISITES
Identify the process design guide recommended for the processes involved in your ServiceNow implementation
STAKEHOLDERS
Identify the business process owners who can provide details for current processes and make decisions for process change, if needed

When you should start this activity

  • During implementation planning and design sessions

More resources to check out

Process Design Guide

Agile and Test Management

Process Design Guide

Application Portfolio Management

Process Design Guide

Asset Management

Process Design Guide

Change Management

Process Design Guide

CMDB

Process Design Guide

Continual Improvement Management

Process Design Guide

Customer Service Management

Process Design Guide

Customer Service Management Communities

Process Design Guide

DevOps

Process Design Guide

Discovery

Process Design Guide

Employee Service Center

Process Design Guide

Enterprise Onboarding and Transitions

Process Design Guide

Event Management

Process Design Guide

HR Service Delivery - Case Management

Process Design Guide

HR Service Delivery - Employee Relations

Process Design Guide

Incident Management

Process Design Guide

Knowledge Management

Process Design Guide

Problem Management

Process Design Guide

Project Portfolio Management:

Process Design Guide

Scaled Agile Framework (SAFe)

Process Design Guide

Service Catalog and Request Management

Process Design Guide

Service Mapping

Process Design Guide

Service Management

Process Design Guide

Software Asset Management

Process Design Guide

Vendor Manager Workspace

Process Design Guide

Vulnerability Response

Process Design Guide

Workspace Service Delivery Case Management

Process Design Guide

Workplace Service Delivery Reservation Management