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Optimize your processes with process design guides

Why this is important

Process design is as essential as technical design. To gain the most value from ServiceNow, audit and optimize your existing processes.

What is a process design guide?

A process design guide provides suggested process flows and details for processes that will be managed by the Now Platform.

How to use these process design guides

During design workshops, a business process expert examines the current-state process flows, process design guide, and business requirements to make recommendations to improve a process’s efficiency, effectiveness, and the value you see from the Now Platform. Use a process design guide as a starting point to evaluate your processes and make changes based on your business requirements.

What you need to get started

PREREQUISITES
Identify the process design guide recommended for the processes involved in your ServiceNow implementation
STAKEHOLDERS
Identify the business process owners who can provide details for current processes and make decisions for process change, if needed

When you should start this activity

  • During implementation planning and design sessions

More resources to check out

Process Design Guide

Customer Service Management

Learn more about evaluating and improving your Customer Service Management processes.

Process Design Guide

Customer Service Management Communities

Learn more about evaluating and improving your Communities processes.

Process Design Guide

GRC Audit Management

Learn more about evaluating and improving your Audit Management processes.

Process Design Guide

GRC Policy and Compliance

Learn more about evaluating and improving your Policy and Compliance Management processes.

Process Design Guide

GRC Risk Management

Learn more about evaluating and improving your Risk Management processes.

Process Design Guide

Knowledge Management

Learn more about evaluating and improving your Knowledge Management processes.

Process Design Guide

Change Management

Learn more about evaluating and improving your Change Management processes.

Process Design Guide

Problem Management

Learn more about evaluating and improving your Problem Management processes.

Process Design Guide

Security Incident Response

Learn more about evaluating and improving your Security Incident Response processes.

Process Design Guide

Customer Service Management Customer Service Portal

Learn more about evaluating and improving your Service Portal processes.

Process Design Guide

Customer Service Management Field Service Management

Learn more about evaluating and improving your Field Service Management processes.

Process Design Guide

Software Asset Management

Learn more about evaluating and improving your Software Asset Management processes.

Process Design Guide

Asset Management

Learn more about evaluating and improving your Asset Management processes.

Process Design Guide

Incident Management

Learn more about evaluating and improving your Incident Management processes.

Process Design Guide

GRC Vendor Risk Management

Learn more about evaluating and improving your Vendor Risk Management processes.

Process Design Guide

Vulnerability Response

Learn more about evaluating and improving your Vulnerability Response processes.