Optimize your processes with process design guides
Why this is important
Process design is as essential as technical design. To gain the most value from ServiceNow, audit and optimize your existing processes.
What is a process design guide?
A process design guide provides suggested process flows and details for processes that will be managed by the Now Platform.
How to use these process design guides
During design workshops, a business process expert examines the current-state process flows, process design guide, and business requirements to make recommendations to improve a process’s efficiency, effectiveness, and the value you see from the Now Platform. Use a process design guide as a starting point to evaluate your processes and make changes based on your business requirements.
What you need to get started
PREREQUISITES
Identify the process design guide recommended for the processes involved in your ServiceNow implementation
STAKEHOLDERS
Identify the business process owners who can provide details for current processes and make decisions for process change, if needed
When you should start this activity
- During implementation planning and design sessions