Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail

Value management for your ServiceNow investments

Why this is important

To realize—and manage—the value you get from your ServiceNow investments, you’ll need to build an effective, end-to-end process for value management for your ServiceNow investments. These resources will help you do just that. You’ll also learn how to:

  • Plan and define the value you expect to realize from your ServiceNow investments
  • Measure value in order to inform strategic decision-making
  • Communicate effectively about value to all key stakeholders

Steps covered

Step 1: Define your strategic approach to value management
Step 2: Build a scalable and transparent process to track value
Step 3: Build a targeted strategy to communicate value
Step 4: Make your decision-making value driven

Key takeaways

The most important things to know
For value management to be effective, you need to embed explicit business value definitions in your planning, metrics, communications, and frontline decision-making. When you invest in this discipline and apply organizational change management (OCM) processes, you can make sure everyone in your organization has the insight they need to make decisions based on a clear analysis of business value.

The payoff of getting this right
Customers who commit to value management as a discipline realize greater return on their ServiceNow investments—because they have clear and explicitly defined measures of business value to guide decision-making across the organization.

What you need to get started

PREREQUISITES
A clearly defined business case
STAKEHOLDERS
An executive sponsor to support your business case

When you should start this activity

  • As soon as you invest in ServiceNow, begin investing in value management.

More resources to check out

Success Playbook

Realize and manage value from your ServiceNow investments

Build an end-to-end process to implement effective value management for your ServiceNow investments.

Success Video

Realize and manage value from your ServiceNow investments

Watch our five-minute video about realizing and managing value from your ServiceNow investments.

Executive Briefing Deck

Realize and manage value from your ServiceNow investments

Get a quick overview of realizing and managing value from your ServiceNow investments.

Frequently Asked Questions

Realize and manage value from your ServiceNow investments

Get answers to common questions about making ServiceNow value management an ongoing discipline.

Success Checklist

Measure value from ServiceNow

Download our step-by-step action plan for measuring value from ServiceNow.

Success Quick Answer

How should I improve value from ServiceNow?

Learn how to maximize the value you can achieve from ServiceNow.

Success Quick Answer

How do I summarize ServiceNow value in one page?

Learn how to create a one-page summary of the value ServiceNow brings to your organization.

Success Quick Answer

How do I have effective strategic conversations about value?

Learn how to help stakeholders make informed decisions by consistently discussing value.

Success Template

KPIs to measure value from your ServiceNow investments

Use this template to identify the top KPIs customers use to measure value from their ServiceNow investments.

On-demand Webinar

Realize and Manage ServiceNow Value

Learn about the key components of value management for your ServiceNow solutions.

Value Calculator

IT Value Calculator

Estimate the business value you can expect from ServiceNow.