Value management for your ServiceNow investments

Here's how to do it

To realize—and manage—the value you get from your ServiceNow investments, you’ll need to build an effective, end-to-end process for value management for your ServiceNow investments. These resources will help you do just that. You’ll also learn how to:

  • Plan and define the value you expect to realize from your ServiceNow investments
  • Measure value in order to inform strategic decision-making
  • Communicate effectively about value to all key stakeholders

Steps covered

Step 1: Define your strategic approach to value management
Step 2: Build a scalable and transparent process to track value<
Step 3: Build a targeted strategy to communicate value
Step 4: Make your decision-making value driven

Key takeaways

The most important things to know
For value management to be effective, you need to embed explicit business value definitions in your planning, metrics, communications, and frontline decision-making. When you invest in this discipline and apply organizational change management (OCM) processes, you can make sure everyone in your organization has the insight they need to make decisions based on a clear analysis of business value.

The payoff of getting this right
Customers who commit to value management as a discipline realize greater return on their ServiceNow investments—because they have clear and explicitly defined measures of business value to guide decision-making across the organization.

What you need to get started

Leadership support
PREREQUISITES
A clearly defined business case
STAKEHOLDERS
An executive sponsor to support your business case

When you should start this activity

  • As soon as you invest in ServiceNow, begin investing in value management.

Resources on this topic

Success Playbook

Realize and manage value from your ServiceNow investments

Build an end-to-end process to implement effective value management for your ServiceNow investments.

Value Calculator

IT Value Calculator

Estimate the business value you can expect from ServiceNow.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch