Why this is important

To realize—and manage—the value you get from your ServiceNow investments, you’ll need to build an effective, end-to-end process for value management for your ServiceNow investments. These resources will help you do just that. You’ll also learn how to:

• Plan and define the value you expect to realize from your ServiceNow investments
• Measure value in order to inform strategic decision-making
• Communicate effectively about value to all key stakeholders

Steps covered

Step 1: Define your strategic approach to value management
Step 2: Build a scalable and transparent process to track value
Step 3: Build a targeted strategy to communicate value
Step 4: Make your decision-making value driven

Key takeaways

The most important things to know
For value management to be effective, you need to embed explicit business value definitions in your planning, metrics, communications, and frontline decision-making. When you invest in this discipline and apply organizational change management (OCM) processes, you can make sure everyone in your organization has the insight they need to make decisions based on a clear analysis of business value.

The payoff of getting this right
Customers who commit to value management as a discipline realize greater return on their ServiceNow investments—because they have clear and explicitly defined measures of business value to guide decision-making across the organization.