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ITSM Intelligent Automation​

Download our Success Map to support your journey with ServiceNow ITSM Pro applications that automate and improve the IT service management experience. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from ITSM Pro applications. The ITSM Intelligent Automation Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. Each stage includes an overview of the processes involved to achieve your ITSM goals.​

Select a stage and find more resources


To efficiently implement and get long-term value from ITSM Pro applications you need a strong foundation. Start by documenting vision and value, including KPIs. Don’t skip critical planning and management processes such as governance and OCM. Support these efforts with including the right people and strong executive sponsorship.​

Success Foundations resources
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