FAQs for ServiceNow Users

Visit “Create a ServiceNow account”. Submit the form and you’ll receive a time-sensitive verification code email. Your ServiceNow account will not be active until the verification process is complete.

Your account gives you access across the ServiceNow digital properties, bringing together your requested trials, content downloads, demos, training, and more—all organized in one location.

Go to the ServiceNow Account page and follow the log-in instructions.

Your account is currently locked. Contact web_support@servicenow.com to unlock your account.

Optimize your browser’s third-party cookies before registering for events or accessing content at ServiceNow.com and other ServiceNow properties.

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You can earn a badge in all sorts of ways, including:

• Complete courses and learning paths in Now Learning to build your ServiceNow expertise.
• Join the ServiceNow Community and engage with it by joining groups, asking questions, and providing helpful answers.
• Attend (or contribute to) a live or virtual ServiceNow event such as Knowledge or one of our World Forums.
• Earn ServiceNow Credentials to prove and showcase your acquired ServiceNow expertise.

The ServiceNow Resume provides a space for you to showcase all the badges you have received. This is a great way for others to see your skills and level of expertise as a ServiceNow professional. Once you earn a badge, you can publish it to your ServiceNow Resume and share it on social sites such as LinkedIn, Facebook, or Twitter.

Check if your email client has blocked the email or put it in a spam folder. No luck? Contact your organization’s IT department to unblock.

Check if your email client has blocked the email or put it in a spam folder. No luck? Contact your organization’s IT department to unblock.

Go to the ServiceNow account log-in. Enter your email address and follow the instructions to reset your password.

Check your email client spam folder. Not there? Look in your IT spam filter for the email containing a time-sensitive code. If not found, contact your organization’s IT department and request to whitelist incoming ServiceNow emails

One of the answers below should help you log in. If not, contact Web Support.

• Account created but not verified
  To verify and activate your account, go to “Create your ServiceNow account” and enter your business email. A time-sensitive verification code will be emailed to you.
• Browser autofill
  If you’ve enabled browser autofill, manually enter your current email/password. Clear the browser cache and log in.
• Safari issue
  Open Safari menu > Preferences > Privacy settings. Disable “Website tracking: Prevent cross-site tracking”. Close Safari preferences and log in.
• Extra spaces
  Delete any spaces before and after your Email ID.
• Caps lock
  Disable caps lock before entering your credentials.
• Invalid credential message
  Report the issue at web_support@servicenow.com.  Share your browser version, a screenshot, your registered email account, and the error message.
• You’re logged out or need to reauthenticate
  Your session has timed out. Go to the ServiceNow Account page and follow the log-in instructions.

Unless you’re a ServiceNow employee, Partner Portal admin, or Now Support admin, you can change your email address for your ServiceNow account.

• Source email – This is the current email address you use to sign in to your ServiceNow account. For example, this address is from a previous employer or another address you don’t access anymore.
• Target email – This is the new email address you want to use moving forward. Possibly, it’s your address from your new employer.

• Most importantly, this action is irreversible.
• You’ll lose access to your source email and any company data associated with it.
• All non-company data will transfer to your new ServiceNow ID.

• From servicenow.com, sign in to your account using the Sign In button at the top right of the webpage.
• Once you’re signed in, open the drop-down menu by your name and select My profile and settings.
• Scroll down to the Account section and find ServiceNow ID.
• Click the Update ID link, enter your new email address in the Target email field, and click Continue.
• Click the Send Code button. A verification code is sent to your target email address.
• Check your email for a notification from ServiceNow with a verification code. Enter that code and click Verify.
• Review the information on your screen carefully.
• Select Yes or No to receiving marketing emails.
• Carefully read the instructions on your screen, telling you what data you may lose and what data that will be carried forward if your new email already exists. If you agree to all that, click Submit.

• If your new email does not already exist in ServiceNow:
We’ll sign you out automatically so we can add your new email address. Once it’s done, we notify you at your target email address. This typically takes a few minutes
• If your new email exists in ServiceNow:
We don’t sign you out. We process the change and notify you at both your source and target email addresses. This usually takes a few minutes but can take up to 48 hours. You can sign in to ServiceNow using your new email with previous email password.

• Your source email  Community data will  transfer to the target email.

• You will permanently lose all Community contributions tied to your target email, including:
• Posts and comments
• Solutions
• Badges

• Your Now Learning personal learning history, including badges, certifications, and in-progress courses within your Now Learning account
• An updated Now Learning sign in: We’ll update your Now Learning email to your target email.

• The association between your Now Learning account and company account
• The benefits associated with a previous company account – If you’re changing your email address because you’ve changed jobs and were using the email address from your previous employer: You won’t have access to that company’s training benefits, including but not limited to learning credits, discounts, or any other company account entitlements. To get these entitlements back, you need to request to be relinked with that company account.

This is likely because you’re associated with an active partner account as a primary partner contact. To change your email, assign the primary partner contact role to another user first. Then try changing your email address again. If you need more help, email Partner Operations or submit an inquiry through the Partner Portal.

This is likely because you’re associated with an active primary customer admin account on Now Support. To change your email, assign the primary customer admin role to another user within your organization. Then try changing your email address again.

If you need more help, create a case at Now Support.

• First, we’ll unlink the Webassessor accounts associated with both your source email and target email from your ServiceNow ID sign-in IDs.
• Once you’ve verified your new email address, go to Now Learning and link your Webassessor account to your new target email.

It can take a few minutes for the code to arrive in your inbox. If it doesn’t, click the Resend Code button. If the Resend Code option is unavailable, click the Change Multifactor Authentication Option to select an alternate verification method. You’ll only see this link if you have set up additional MFA options on your ServiceNow account, like your phone number.

Still need help? Email our Single Sign-On team.

ServiceNow employees and former employees must email Web Support to change their email address.

If you need more information or assistance beyond what you see here, please visit our additional our ServiceNow Knowledge Base . This site contains a comprehensive collection of articles, guides, and support options to help you find the answers you need.

User Account Registration (Self Registration): https://partnerportal.service-now.com/onboard?id=email_validation&from=self_register

Steps:

To request access to the Partner Success Center, you need to be registered on the Partner Portal, and your user account should be associated with a registered partner of ServiceNow.

1. Log in to the following URL with your email address using Google Chrome: https://partnerportal.service-now.com/onboard?id=email_validation&from=self_register

2. After logging into the above-mentioned URL and submitting your request, it will go directly to your company’s member admin or Primary contact for revision.

3. In return, one of them will need to approve your access – when this is done, you will receive an email that you need to access within the first 24 hours. NB: Please check your spam/ Junk mail.

4. Log in to the email that you have received and then follow the instructions so that you are granted access to the partner portal.

Your account gives you access across ServiceNow digital properties, bringing together your requested trials, content downloads, demos, training, and more—all organized in one location.

Go to the ServiceNow Account page and follow the log-in instructions.

Contact partnernow@servicenow.com for additional support.

Go to the ServiceNow account log-in. Enter your email address and follow the instructions to reset your password.

If you are unable to reset your password, contact ssosupport@servicenow.com

One of the answers below should help you log in. If not, contact Web Support.

• Browser autofill
  If you’ve enabled browser autofill, manually enter your current email/password. Clear the browser cache and log in.
• Safari issue
  Open Safari menu > Preferences > Privacy settings. Disable “Website tracking: Prevent cross-site tracking”. Close Safari preferences and log in.
• Extra spaces
  Delete any spaces before and after your Email ID.
• Caps lock
  Disable caps lock before entering your credentials.
• Invalid credential message
  Report the issue at web_support@servicenow.com.  Share your browser version, a screenshot, your registered email account, and the error message.
• You’re logged out or need to reauthenticate
  Your session has timed out. Go to the ServiceNow Account page and follow the log-in instructions.

Contact our sales team to get insights and answers from a ServiceNow expert.

Visit our demo options to explore the most current ServiceNow AI Platform apps and solutions.

Visit Now Learning for on-demand courses, live classes, hands-on labs, and more, all taught by ServiceNow Experts.

Log in to your Now Learning account, click "Help" at the top of the page and click "Create a Support Case".

Go to the ServiceNow homepage. Click the “Profile Icon” in the upper right-hand corner and sign in. Click on “Manage Settings” and update your information.