FAQs for ServiceNow Users

Visit “Create a ServiceNow account”. Submit the form and you’ll receive a time-sensitive verification code email. Your ServiceNow account will not be active until the verification process is complete.

Your account gives you access across the ServiceNow digital properties, bringing together your requested trials, content downloads, demos, training, and more—all organized in one location.

Go to the ServiceNow Account page and follow the log-in instructions.

Your account is currently locked. Contact web_support@servicenow.com to unlock your account.

Optimize your browser’s third-party cookies before registering for events or accessing content at ServiceNow.com and other ServiceNow properties.

Here’s help enabling cookies.

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Check if your email client has blocked the email or put it in a spam folder. No luck? Contact your organization’s IT department to unblock.

Check if your email client has blocked the email or put it in a spam folder. No luck? Contact your organization’s IT department to unblock.

Go to the ServiceNow account log-in. Enter your email address and follow the instructions to reset your password.

Check your email client spam folder. Not there? Look in your IT spam filter for the email containing a time-sensitive code. If not found, contact your organization’s IT department and request to whitelist incoming ServiceNow emails

One of the answers below should help you log in. If not, contact Web Support.

• Account created but not verified
  To verify and activate your account, go to “Create your ServiceNow account” and enter your business email. A time-sensitive verification code will be emailed to you.
• Browser autofill
  If you’ve enabled browser autofill, manually enter your current email/password. Clear the browser cache and log in.
• Safari issue
  Open Safari menu > Preferences > Privacy settings. Disable “Website tracking: Prevent cross-site tracking”. Close Safari preferences and log in.
• Extra spaces
  Delete any spaces before and after your Email ID.
• Caps lock
  Disable caps lock before entering your credentials.
• Invalid credential message
  Report the issue at web_support@servicenow.com.  Share your browser version, a screenshot, your registered email account, and the error message.
• You’re logged out or need to reauthenticate
  Your session has timed out. Go to the ServiceNow Account page and follow the log-in instructions.

Contact our sales team to get insights and answers from a ServiceNow expert.

Visit our demo options to explore the most current Now Platform^® apps and solutions.

Visit Now Learning for on-demand courses, live classes, hands-on labs, and more, all taught by ServiceNow Experts.

Log in to your Now Learning account, click "Help" at the top of the page and click "Create a Support Case".

Go to the ServiceNow homepage. Click the “Profile Icon” in the upper right-hand corner and sign in. Click on “Manage Settings” and update your information.