TOW 80 is the first Italian company with an offering wholly based on ServiceNow. TOW 80 belongs to DGS Group and inherits from its parent company the expertise to get through complex Digital Transformation projects.
Consulting, Implementation, Support and Training: with a complete range of services, TOW 80 helps customers obtain the best from their digital journey, exploiting all the potential of ServiceNow platform, mainly on IT Workflows, Customer Workflows and Employee Workflows.
Till now, TOW 80 has 40+ active clients, 90+ active projects and 250 professional certifications. Since its foundation in 2019, TOW 80 was first awarded 2020 EMEA Partner of the Year, and then 2020 Global Partner of the Year. TOW 80 is also Authorized Training Partner, the only Italian company allowed to provide training sessions within ServiceNow official courses.
TOW80 Consulting s.r.l.
TOW 80 belongs to DGS Group. It provides services totally focused on ServiceNow: Consulting, Implementation, Support, Training.
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Customer satisfaction score
4.7 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Rome, Rome, Italy
TOW80 Consulting s.r.l.
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About TOW80 Consulting s.r.l.
TOW 80 is the first Italian company with an offering wholly based on ServiceNow. TOW 80 belongs to DGS Group and inherits from its parent company the expertise to get through complex Digital Transformation projects.
Consulting, Implementation, Support and Training: with a complete range of services, TOW 80 helps customers obtain the best from their digital journey, exploiting all the potential of ServiceNow platform, mainly on IT Workflows, Customer Workflows and Employee Workflows.
Till now, TOW 80 has 40+ active clients, 90+ active projects and 250 professional certifications. Since its foundation in 2019, TOW 80 was first awarded 2020 EMEA Partner of the Year, and then 2020 Global Partner of the Year. TOW 80 is also Authorized Training Partner, the only Italian company allowed to provide training sessions within ServiceNow official courses.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Premier
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Specialist
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
ITSM Pro
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
5
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
3
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.67
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
8
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
9
Customer Service Management (CSM)
Suite Certification - CSM Professional
8
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
5
Enterprise Architecture Implementation Delivery Accreditation
1
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
1
Human Resources (HR)
Suite Certification - HR Professional
2
ITOM Health
Certified Implementation Specialist – Event Management
5
ITOM Visibility
Certified Implementation Specialist – Discovery
2
Certified Implementation Specialist – Service Mapping
2
ITSM Pro
Micro-Certification - Configure the CMDB
13
Micro-Certification – DevOps Change Velocity
5
Suite Certification - ITSM Professional
5
ITSM Standard
Certified Implementation Specialist – IT Service Management
8
Micro-Certification - CMDB Health
13
Micro-Certification - Service Portal
13
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
2
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
4
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
9
Security Incident Response
Certified Implementation Specialist – Security Incident Response
1
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation
8
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management
19
Workflow Data Fabric
Suite Certification - Workflow Data Fabric
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
18
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
30
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
45
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Government
Healthcare and Life Sciences
Manufacturing
Service Provider
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Denmark, Italy
Rome, Italy
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Italy
Rome, Italy
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Switzerland, Italy
Rome, Italy
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
Solution Brief
Workflow Data Fabric
Workflow Data Fabric is available to feed AI Agents and AI Workflows with data from any source
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Additional resources
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program