Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.
Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes, and technology.
ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum's annual meeting
Build apps faster with low code. Embrace hyperautomation to modernize and innovate across the enterprise.
How the enterprise can mitigate exposure and risk
As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
All businesses are complex ecosystems—retail more than most
Companies that don't pay attention to customers and employees are missing out
The 4-day workweek is gaining traction, though it's not for everyone
Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won't be true forever.
Companies unable to fill tech roles need to help their existing employees get things done, learn new skills, and grow into new roles.
In four crucial areas, we've asked influential thinkers to share their playbook for navigating economic tumult.
In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly's, and others
Speed ROI with ServiceNow Impact. Get a personalized value acceleration solution that boosts your expertise and transforms your digital journey.
Engineers aren't the only ones creating sophisticated apps. Meet four citizen developers whose handiwork has made a difference.
Low-code tools democratize software development, a trend that dates back to the dawn of computing
Process mining gives business the insight to automate strategically
New business models often create new vulnerabilities
Bringing developers and security teams together doesn’t have to put speed at odds with safety. DevSecOps ultimately improves culture and products.
Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.
Modernize learning to create amazing experiences for all.
Automate critical operations to provide highly available, reliable services.
Deliver better outcomes now and into the future with health IT.
Enable better decision-making to deliver optimized government services.
Create seamless experiences for customers and agents with compliance.
Set a new standard for manufacturing with truly connected operations.
Digitize and automate workflows to enhance the customer experience, online and in-store.
Develop innovative solutions with a modern service provider platform.
Scale and support operations with end-to-end digital workflows.
How artificial intelligence is transforming work
How manufacturers can get to Industry 4.0
How leaders can embrace AI to transform our lives and work
Advice and strategies to accelerate your progress for impact and long-term value
When transformation is done right, amazing things happen
Ideas and resources to improve healthcare delivery
Ideas and resources for telecommunications leaders
Fresh leadership perspectives from Asia
Resilience strategies for EMEA business leaders
AI holds incredible promise, yet also creates new security challenges. But could AI-enabled cybersecurity be the solution?
Changing financial conditions are making it increasingly difficult to maintain customer loyalty. New strategies and technology can help.
Improve your organization's transparency with a better grasp on ESG
Key steps to delivering exceptional digital CX
Strategies for extracting more value from machine learning models and applications
The shift to digital operating models requires intensive change management. Here's what leaders need to know.
Jill Helmle is senior manager of customer experience strategy at ServiceNow. She has a Ph.D. in communication from the University of California at Santa Barbara.
