Customer experience

Exploring how intelligent platforms, built around people, are helping create great experiences for customers.
Video

What separates good customer service from exceptional

Learn the 3 key ways to improve customer service to drive digital transformation in you organization.
Companies unwilling to report climate impacts based on new ESG regulation could be left behind.
Q&A

Accounting for emissions

Companies unwilling to report climate impacts could be left behind, says KPMG’s climate leader
Improve customer experience with a digital platform that promotes proactive communications.
Q&A

Making the shift from reactive to proactive customer experience

Rogers Communications VP Scott Thomson on how a digital platform sparked a turnaround with customer experience and organizational culture
Editor's Letter

Reframing ESG

Well-governed companies build trust by measuring their impact on the world
Learn how to adopt 4 customer feedback best practices that will strengthen your CX.
Column

Harnessing the power of customer feedback

Adopt these 4 practices to produce better CX
Column

Great customer experiences are no accident

Companies must design processes and systems to ensure customers get the fast, easy, convenient experiences they deserve
Article

Singapore’s push into ESG investing

Transparent and trustworthy reporting standards made Singapore a regional financial hub. Can it do the same with green investing?
Article

4 organisational truths to keep Singapore growing

Sustaining the 'red dot'
Learn how researchers are working to make AI in finance more equitable for customers.
Article

Can AI make banking fairer?

Artificial intelligence has given disadvantaged communities greater access to financial services. Do some algorithms perpetuate inequality?
Rebecca Marshall green supply chain
Q&A

Building a greener supply chain

To achieve net zero carbon emissions, ServiceNow works with its suppliers on sustainability goals
Learn 6 battle-tested strategies to foster a more customer-centric culture in your organization.
Column

6 proven steps to build a customer-centric culture

Supercharging customer loyalty requires an organizational vision, executive buy-in, and employee education
Q&A

How to close the value gap

A conversation with ServiceNow’s Lara Caimi
Learn the 5 steps to building a world-class voice of the customer program to improve CX.
Column

How to be a customer-experience ninja

Five steps to building a world-class listening program that guides business decisions