Effective ESG policies are in high demand worldwide and Singapore’s track record could put it at the front of the pack in 2023
CX and EX got better in the pandemic. Bring them together to make your business better prepared for a downturn.
As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
All businesses are complex ecosystems—retail more than most
Companies that don't pay attention to customers and employees are missing out
When it comes to CX, companies are realizing, this time it’s personal
Customers look for a reason to bolt during a downturn. CX expert Shep Hyken says don’t give them one.
The last letter in the business world’s hottest abbreviation should come first for companies focused on delivering results
Consumers want companies to care for the environment, but that can come at the cost of convenience. Here’s how to be green and still offer a great experience.
Despite adopting cutting-edge digital CX, companies still struggle to make their customers happy
Customers want fast, convenient, and easy experiences. Companies must design processes and systems to deliver them.
New AI-powered language tools can listen in on service calls and help customers and agents in real time