Column
Resilience in the era of collaboration
How unprecedented challenges bring unprecedented opportunities
Customer experience
Exploring how intelligent platforms, built around people, are helping create great experiences for customers.
Article
The new patient experience must include digital tools
Digitally managed clinical care may improve outcomes and lower costs for patients with chronic conditions
Video
Making technology augment customer experiences
Article
Why it’s time to fast-track your ESG strategy
Setting sustainability and governance goals is no longer a feel-good exercise—it’s a financial and strategic imperative
Podcast
Los Angeles CIO Ted Ross on the power of people-centered tech
How the pandemic helped city leaders in America’s second-largest metro raise their digital IQ
Column
Remote learning needs a better ‘customer experience’
The pivot to virtual instruction hasn’t worked for all students. Here’s what higher education institutions can do to improve.
Q&A
AT&T is betting on digital simplicity
Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain
Analyst Report
The workflow revolution
How Aussies live and work now
Healthcare
The future of health
Workflow solutions to public health challenges
Government
Tech to restore trust
The future of citizen services
Q&A
Why telecoms need to centralize digital ops
A conversation with Accenture’s Peters Suh
Q&A
The undeniable impact of employee experience on customer experience
Understanding EX’s impact on CX can help support organizations thrive
Column
Citizen development in the real world
With proper guidance from IT, non-coders can help drive innovation across the organisation