Column

Resilience in the era of collaboration

How unprecedented challenges bring unprecedented opportunities
Health programs that use digital platforms to manage the patient experience improve outcomes.

Article

The new patient experience must include digital tools

Digitally managed clinical care may improve outcomes and lower costs for patients with chronic conditions

Video

Making technology augment customer experiences

Fast-tracking your ESG strategy is a 2021 financial and strategic imperative for businesses.

Article

Why it’s time to fast-track your ESG strategy

Setting sustainability and governance goals is no longer a feel-good exercise—it’s a financial and strategic imperative

Podcast

Los Angeles CIO Ted Ross on the power of people-centered tech

How the pandemic helped city leaders in America’s second-largest metro raise their digital IQ
Learn what higher education institutions can do to improve remote learning for students.

Column

Remote learning needs a better ‘customer experience’

The pivot to virtual instruction hasn’t worked for all students. Here’s what higher education institutions can do to improve.
Sapna Jain

Q&A

AT&T is betting on digital simplicity

Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain
How workflows are paving the way to better work-life balance in Australia.

Analyst Report

The workflow revolution

How Aussies live and work now
Seamless service that improves patient experience is set to redefine Australian healthcare.

Healthcare

The future of health

Workflow solutions to public health challenges
Digitisation of government services has restored trust with Australian citizens.

Government

Tech to restore trust

The future of citizen services
Telecoms need to design and execute digital technology to be centralized to reach growth goals.

Q&A

Why telecoms need to centralize digital ops

A conversation with Accenture’s Peters Suh
Support can excel under difficult conditions in a culture that fosters great employee experiences.

Q&A

The undeniable impact of employee experience on customer experience

Understanding EX’s impact on CX can help support organizations thrive
Citizen developers will play a vital role in driving UX and business transformation in the future.

Column

Citizen development in the real world

With proper guidance from IT, non-coders can help drive innovation across the organisation