5 in-demand career journeys of the future and how to prepare

AI isn’t taking over jobs, as originally feared. It’s making them better, according to Impact AI: 2024 Workforce Skills Forecast by ServiceNow and Pearson. As a result, we'll need more, not fewer, tech workers in the next five years.

Some roles will have higher demand than others. Let’s look at some top career journeys that can help prepare workers around the world now to fill these growing and in-demand positions.

Application developer

Even with the rise of text-to-code and text-to-flow generative AI solutions, the demand for application developers will continue to increase, with a need for an additional 231,000 globally in the next five years.

Thriving as a developer will require a shift in the way you work. You’ll need to understand predictive models, machine learning, and foundational IT skills—and how to identify the right tool for the task at hand.

Whether you’re an experienced application developer or have no tech experience at all, the Application Developer Career Journey can help you gain skills to develop apps on the Now Platform, with guidance along the way to help you progress.

Technical project manager

An additional 145,000 technical project managers will be needed worldwide by 2028, according to the research. The role of a technical project manager includes planning, managing, and executing technical projects alongside technical teams and business leaders.

Technical project managers require strategic leadership skills for long-term planning, creative problem-solving, and mentoring.

The Technical Project Manager Career Journey can help anyone prepare for a technical project manager role on the ServiceNow platform. Courses, credentials, and activities are organized by experience level to help you get up to speed quickly with support from the broad ServiceNow community.

Implementer

If you’re looking for a dynamic position with plenty of room to grow, the role of an implementer could be for you. The world will need 91,000 in the next five years. Implementers are innovators who help organizations meet business requirements and solve critical problems.

Not sure where to start? The Implementer Career Journey offers a comprehensive curriculum to help you learn and master the skills to succeed. You’ll gain expertise in the ServiceNow platform architecture and capabilities to enhance user experiences and streamline ServiceNow upgrades and testing.

System administrator

System administrators will continue to be in demand to maintain and support IT functions. An additional 90,000 system administrators will be needed worldwide by 2028 to understand emerging technologies, such as AI and machine learning, internet of things, and digital twins, as well as statistics and predictive modeling.

The System Administrator Career Journey can help system administrators at any level prepare to manage the ServiceNow platform in any company. If you’re highly organized and enjoy working with others, this could be an ideal career for you. The coursework helps learners gain and hone skills and earn certifications to be job-ready.

Business process analyst

Because none of the tasks of a business process analyst will be fully automated, an additional 87,000 workers will be required in this role globally by 2028. Business process analysts will need to be proficient in innovation and entrepreneurship, as they help organizations identify and address business and customer challenges using data and technology.

The Business Process Analyst Career Journey is designed to help those eager to solve problems learn ServiceNow platform fundamentals, best practices for stakeholder interaction, how to oversee user acceptance testing, and a whole lot more.

AI is here to stay and is changing the world of work. There’s no better time to RiseUp with ServiceNow to move your career forward.

Find out more about how AI and emerging technologies are changing the future of work in our complimentary Impact AI research report.