SAN DIEGO – June 4, 2009 ‑ Service‑now.com, the
pioneer of modern SaaS for IT service automation, today announced
highlights of the Service‑now.com Spring
2009 Release. This release helps IT service organizations
simplify IT self service, implement IT Infrastructure Library (ITIL)
processes faster, and more easily deliver targeted IT service metrics
to business decision makers.
About 1000 Service‑now.com customer instances received the new
Spring 2009 Release functionality during a staged upgrade process that
took about three hours on Friday, May 29. Each instance upgrade took
about 20 minutes while most customers were home for the weekend. All
customer customizations to the application were preserved through the
process. This is the 16th major Service‑now.com release in
four and a half years.
Highlights of the Service‑now.com Spring 2009 Release include:
content management system – Native to the Service‑now.com
application, IT organizations can now mirror the look and feel of
corporate Web styles and standards. End users will access an easy to
use IT self‑service portal with a familiar, modern Web interface.
Create personalized views of IT service operations lists, tables,
charts and graphs
Flexible page structures and external content views
Assignable login rules and read roles for different groups and
knowledgebase functionality – Knowledge is built into the
application to help end users quickly find the information they need,
in the format they need, for more efficient IT service.
Search and categorize documents based on defined variables for
more targeted results
Create, search and view knowledge articles in many
Advanced service level management features – IT service expectations
can be better managed and obligations fulfilled when service contract
and service level agreement definitions are integrated.
Define service contracts and automatically associate service
Relative durations available in both the SLA and the workflow
Improved workflow timer allowing for more complex timing
New ITIL process best‑practice plugins ‑ The next several
Service‑now.com releases will introduce optional best practice
plug‑ins to provide ITIL process enforcement.
Enhanced IT service reporting for business decision makers – Defined
key performance indicators create the foundation for a CIO dashboard.
and evaluate IT service process metrics and
New database views are predefined and cover most metric reporting
charts combine reports for more complete data
This release also provides additional language localization in
addition to local
currency support for service catalog item prices and options.
For more information about the Service‑now.com Spring 2009 Release,
webinar and demo is available.
Pricing and availability
The Service‑now.com Spring 2009 Release is available now.
Service‑now.com is offered through a subscription license with volume
discounts available. A live demo instance of the Service‑now.com
Spring 2009 Release is available at http://demo.servicenow.com (no
Service‑now.com enterprise IT service automation software combines
ITIL v3 process support, software‑as‑a‑service
(SaaS) delivery, and Web 2.0 functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 255 enterprise
customers worldwide. For more information, please visit http://www.service‑now.com.