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ServiceNow invests for growth in Japan

ServiceNow strengthens its commitment to the Japanese market; selects NTT Communications to partner with for launch of two new Japanese data centers

TOKYO JapanOctober 17, 2018 – ServiceNow (NYSE: NOW), Forbes’ No. 1 World’s Most Innovative Company, will partner with NTT Communications to open two new cloud services data centers in Tokyo and Osaka to serve Japanese customers. They are expected to be complete in the first half of 2019.

These strategic investments in Japan reflect ServiceNow’s success and growth in the Japanese market over the last five years, as well as ServiceNow’s commitment to expanding its business in Japan where digital transformation is accelerating.

ServiceNow is making the world of work, work better for peopleTM through its cloud‑based Now Platform® and products designed to simply automate workflows across the enterprise, making routine tasks easier, removing complexity and creating better experiences for workers and customers.

The ServiceNow Nonstop Cloud

The new Japanese data centers are expected to enhance the ServiceNow Nonstop Cloud, which has been designed to support the availability and scalability of global enterprises.

The new data centers will add to ServiceNow’s existing nine data center pairs, which are set up across five continents to meet customers’ location and data sovereignty needs, operating in an “active‑active” mode to provide high‑performing and high‑availability cloud services for its customers.

At the new Tokyo and Osaka sites, ServiceNow is planning to provide the hardware, network services, and software services to deliver the full Now Platform and all partner services.

New and existing Japanese customers will primarily benefit from the ServiceNow Nonstop Cloud being delivered from two Japanese locations, supported by six global support centers. ServiceNow’s follow‑the‑sun global data center operational and customer support includes Japanese‑speaking customer support personnel.

Mitch Young, VP and GM, ServiceNow APJ comments, “Data residency will continue to be an important consideration in Japan and we want to give our customers choice and control.

Japan is a key growth market for ServiceNow and we are investing in the people, skills and talent, as well as physical hardware and software services, that we need to serve market demand both today and in the future.”

Masaaki Moribayashi, Senior Executive Vice President, NTT Communications said,

"Congratulations on the upcoming launch of ServiceNow's Japanese Data Centers. We are honored to partner with ServiceNow to further promote work‑style reform and digital transformation in Japan."

Extending ServiceNow’s Japanese business

ServiceNow does business across Asia Pacific and Japan (APJ) which includes enterprises across multiple industries and segments.

Leading Japanese brands such as Nomura Securities, Panasonic Information Systems, Yanmar Information System Services and GREE are already using ServiceNow to transform the way they deliver services across the enterprise and enhance the service experience by making the world of work, work better for people.

Forward‑Looking Statements

This press release contains forward‑looking statements about the expectations, beliefs, plans, and intentions relating to ServiceNow’s business in Japan. These statements reflect the current beliefs of ServiceNow and are based on current information available to ServiceNow as of the date hereof. ServiceNow does not assume any obligation to update the forward‑looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made. The forward‑looking statements in this press release are subject to various risks and uncertainties that could cause actual outcomes and results to differ materially and adversely from those expressed in such forward‑looking statements, including (i) delays and unexpected difficulties and expenses in opening and maintaining the data centers and (ii) uncertainty whether sales in Japan will justify these investments. Further information on factors that could affect the company’s financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time. The information in this press release on new data centers and key growth markets is intended to outline our general business direction and should not be relied upon in making a purchasing decision.

About ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital experiences that help people do their best work. For more information, visit: www.servicenow.com

© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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