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ServiceNow Invests for Growth in Germany

Named Forbes #1 World’s Most Innovative Company, ServiceNow strengthens its commitment to Germany with two new data centers and plans to double its German workforce in 2019

GERMANY. — Sept. 25, 2018 – ServiceNow® (NYSE: NOW), today demonstrated its commitment to the German market with the announcement of two new cloud services data centers in Dusseldorf and Frankfurt and a plan to double its workforce across Germany by the end of 2019.

These strategic investments in Germany reflect ServiceNow’s success in the country and the high‑growth opportunities ServiceNow sees as German companies accelerate their digital transformation, particularly in healthcare and financial services. ServiceNow makes work, work better for people through its cloud‑based Now Platform and products designed to simplify and automate workflows across the enterprise, making routine tasks easier, removing complexity and creating better experiences of workers and customers.

The ServiceNow Nonstop Cloud
The new German data center pair will enhance the ServiceNow Nonstop Cloud, which has been designed to support the high availability, security and scalability demands of the world’s largest companies.

Spanning five continents, ServiceNow’s six global support centers and nine data center pairs are set up to meet customers’ location and data sovereignty needs, operating in an active active mode to provide highly‑performant and available instances for every customer.

At the new Frankfurt and Dusseldorf sites, ServiceNow has provided the hardware, network engineering, load balancing and software services to deliver the full Now Platform and all partner services at full capacity.

New and existing German customers will primarily benefit from the ServiceNow Nonstop Cloud being delivered 24x7 from the German locations, supported by the proven follow‑the‑sun global data center operational and customer support, including German‑speaking customer support personnel.

Maxine Holt Research Director, Ovum stated, “As Ovum works with both EU and global customers to advise them on their migration to the cloud, it is clear that the provision of in‑region and in‑country data centers is a key element of building customer trust in cloud services. Ovum's 2018 Cloud Services survey indicates that data privacy and data sovereignty are, by a considerable margin, the number one ranked attribute for companies selecting a cloud service platform. This is particularly true of Germany, where both government legislation and business practice mandate a strong culture of data privacy.”

Holt concluded, “ServiceNow's announcement of two new cloud service data centers will therefore help to accelerate adoption both by German customers and by Managed Service Providers operating in this market.”

Philip van der Wilt, SVP and GM, ServiceNow EMEA comments, “Data residency will continue to be an increasingly complex issue in Germany and across the rest of Europe and we want to give our customers choice and control. Germany is a key growth market for ServiceNow and we are significantly investing in the people, skills and talent, as well as physical hardware and virtualised software services, that we need to serve market demand both today and in the future.

“With an advanced, high‑availability architecture at the heart of our operational backbone, ServiceNow is ready to serve both global and local markets with world standard non‑stop cloud services.”

Proven capability in the German market
ServiceNow has a solid presence across Europe, the Middle East and Africa (EMEA), which already includes more than 200 customers in Germany.

ServiceNow is already working with many leading brands in Germany that are already using the Now Platform to transform the way they deliver services across the enterprise and make the world of work, work better for people by enhancing the service experience.

Supporting Resources:

About ServiceNow
ServiceNow (NYSE: NOW) makes work, work better for people. Our cloud‑based platform and solutions deliver digital experiences that help people do their best work. For more information, visit: www.servicenow.com

© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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