SAN DIEGO ‑ June 16, 2011 ‑ ServiceNow, the creator of cloud
services for enterprise IT
management, today announced the immediate availability of its
June11 release introducing more social IT, a new runbook automation
process pack for Amazon EC2 cloud, more updates to ServiceNow IT
service management (ITSM)
platform services, and two completely new applications. The June11
release builds on the concept of IT 3.0 introduced in the ServiceNow
Winter 2011 release.
The ServiceNow vision for IT 3.0 delivers technology that is more
practical and people centric to make evolved IT process possible. IT
3.0 is familiar usability, cloud services and social IT, bringing
together technology, process and people to transform IT. The
ServiceNow June11 release helps customers take another big step toward
Fred Luddy, ServiceNow chief product officer, said, "IT
organizations select ServiceNow because they know there is a better
way to run IT and deliver service to the business. We are giving IT
professionals the tools to become heroes through process automation
and success in the cloud.
"The ServiceNow June11 release extends IT service management
through an extensive list of core platform enhancements. But it
wouldn't be a ServiceNow release without some new things never before
seen in enterprise software. We redesigned our user interface to work
the way our customers work. The 'Facebook imperative' is alive and
well at ServiceNow so we're making ServiceNow even faster, more
familiar and more social."
IT 3.0 in June11
The June11 release extends ServiceNow Live (initially released in
February) to allow for groups, follows, and tagging. The stream of
actionable information in ServiceNow Live forms a living and breathing
knowledge source that moves at the speed of the people using it. This
knowledge collective can be shared, searched, tagged, grouped,
subscribed, liked and linked as individual users personalize
information to work for them. ServiceNow Live also creates an
invaluable source of data allowing IT to track, analyze and act upon
trending issues and topics in the first‑ever zeitgeist of IT data
based on the first‑ever social CMDB.
Charles Betz, Enterprise Management Associates research director,
blogged, "ServiceNow's social platform is clearly robust and
includes the ability for users to interact collaboratively and
subscribe to updates on topics of interest (in fact, such
subscriptions are implemented as events from core data entities,
making anything developed on the platform potentially social‑enabled).
Social is clearly more than a bolt‑on for ServiceNow."
The June11 release also delivers UI11 as a
new user experience, and a new IT search engine for faster, more
scalable and configurable IT search. UI11 simplifies the ServiceNow
user experience by accommodating more information within the browser
while making the information that matters most to the user immediately
available. UI11 introduces flexible panes within the browser in
addition to sidebar bookmarks and "flyout" functionality for
services like ServiceNow Chat.
"June release of ServiceNow has some pretty amazing UI improvements..."
tweeted, "Awesome new UI for #servicenow June release!"
In addition, the new ServiceNow IT search engine logic is faster,
more scalable and provides type‑ahead functionality, "did you
mean?" suggestions, and other features found in popular Web
ITSM Core Capabilities
The June11 release continues to build on the core ServiceNow ITSM
foundation and includes improvements to change management risk
assessment and to the service level agreement management engine.
New change management risk assessment surveys based on configuration
item data and relationships in the ServiceNow CMDB
help change managers and change advisory boards more accurately gauge
change risk. Survey results are included in change records for a clear
Meanwhile, SLA management enhancements allow customers to further
customize and extend SLA logic without impacting other IT management processes.
The June11 release also delivers ServiceNow Data Certification and
ServiceNow Managed Documents as two new applications to support IT
compliance efforts. Data Certification manages the ongoing validation
of IT data by automatically assigning certification tasks to the
appropriate team members and tracking progress to satisfy compliance
requirements. Managed Documents allows users to check in and out of
documents, track revision history, and provide automated notifications
for approvals. Each of these new applications is included in the
ServiceNow customer subscription.
Other Functional Improvements
As part of the June11 release, the following components of the
ServiceNow platform have been significantly enhanced:
Governance, Risk and Compliance (IT‑GRC):
create policy maps and track audit observations;
Runbook Automation Process Pack for Amazon EC2:adds to current IT
automation capabilities for VMWare and PowerShell;
BSM maps, ODBC performance, list editor navigation, planned task
simplification, workflow, condition builder, additional integration
capabilities, and more.
Licensing and availability
ServiceNow offers a simple‑yet‑flexible subscription model with
volume discounts available. ServiceNow has delivered three major
releases per year for more than five years to provide customers with
the leading SaaS for IT. Thousands of ServiceNow customer instances
were seamlessly updated with the June11 release on June 3, 2011.
Through the release update, customer customizations and configurations
were preserved and service availability remained uninterrupted.
The ServiceNow modern approach to ITSM
is drastically different from legacy alternatives. To learn more, a
live, no‑registration‑required instance of ServiceNow is always
available at http://demo.servicenow.com.
Register here to
attend the ServiceNow June11 overview webinar on June 29, 2011 at 9 am Pacific.
ServiceNow was created to break all the old rules of enterprise IT
management software. Born in the cloud, ServiceNow makes IT immediate,
social and intuitive. From the beginning, the company set out to give
IT people powerfully simple cloud
services that just work. Today, the world's most recognizable and
innovative companies rely on SaaS from ServiceNow to transform IT to
achieve IT 3.0. Founded in 2004, ServiceNow was recently named by Inc.
500 as one of the fastest‑growing companies in the world and is the
undisputed market share leader in SaaS for
IT. For more information, please visit http://www.service‑now.com or http://blog.service‑now.com.