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ServiceNow Named a Leader in Gartner Magic Quadrant for Integrated Risk Management for the Second Year in a Row

ServiceNow recognized based on its completeness of vision and ability to execute

SANTA CLARA, Calif., July 18, 2019 — ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, today announced that it has again been positioned by Gartner as a Leader in the 2019 Gartner Magic Quadrant for Integrated Risk Management.[1]

ServiceNow Governance, Risk, and Compliance (GRC) transforms inefficient processes by combining security, IT and risk capabilities into a unified risk program built on the Now Platform. Continuous monitoring, prioritization, and automation ensure rapid identification and response to risks.

"Organizations are betting on digital initiatives to drive competitive advantage and they can’t generate value if they don’t take risks,” said Sean Convery, vice president and general manager, ServiceNow Security and Risk. “The key to unlocking the strategic upside of this disruption is properly managing digital risk. ServiceNow GRC brings IT, security and risk teams together with a unified approach to managing risk so they can enable the business while handling risk with confidence."

For more information, download the report: 2019 Gartner Magic Quadrant for Integrated Risk Management.

A Foundation for Managing Digital Risk

According to Gartner, “Forward‑looking organizations increasingly look for ways to improve the relationship between risk management investment and business outcomes. Striking a balance between taking risks and imposing controls requires risk management principles and insights into strategic decision making. It also means risk teams must develop digital capabilities to harness risk intelligence across the enterprise. Such a vision — supported by the right IRM program, processes and technology — is adaptive and well‑suited to address new risks from cyber incident disruption, new regulatory obligation and the imperative to build customer trust.”

ServiceNow connects the business, security and IT within an integrated risk framework and on the same platform. With ServiceNow GRC, customers can:

  • Control risk exposure. Use continuous monitoring and real‑time dashboards to get actionable information about high‑risk areas, noncompliance, vendor status, and significant audit findings.
  • Improve risk‑based decision making. Plan and make decisions more strategically with a single integrated risk management program. Simplify communication and use context to assess business impact and prioritize activities.
  • Increase performance. Boost performance and productivity with consistent cross‑functional automation. Reduce errors and give your team more time to focus on higher‑value tasks.

Built on the Now Platform, GRC includes powerful capabilities that drive cross‑functional communication and processes, including a single data model to eliminate silos, automated workflows to reduce bottlenecks, and knowledge management to manage policies in one location.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit:

© 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

For more information, press only:

Sara Day, ServiceNow, (650) 336‑3123,

[1] Gartner, ‘Magic Quadrant for Integrated Risk Management’ by Jie Zhang, Brian Reed, July 15, 2019.

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