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Psst, boss, here's what your employees want most this holiday - meaningful work

Office workers say too much of their day is spent on mundane, routine tasks that sap time, energy and productivity; 45 percent would rather clean their bathroom than figure out HR benefit

SANTA CLARA, Calif. – December 6, 2018 – Take note, bosses: Skip the gifts of fruitcake and frozen ham, and put away the ugly holiday sweaters. This holiday season, what American office workers really want is more meaningful work. In a recent survey conducted by ServiceNow, named Forbes #1 World's Most Innovative Company in 2018, almost twice as many workers would ask their boss for more meaningful work than ask for a raise (61 percent vs. 34 percent). 

Workers also say they spend 40 percent of their time on mundane, routine tasks that do not have a direct impact on core job goals. That translates into a big lump of coal for company productivity and frustrating experiences for employees.

Respondents delivered a resounding "Bah, Humbug" opinion on mundane office work:

  • 45 percent would rather clean their bathroom than figure out HR benefits;
  • 37 percent would rather be stuck in traffic than troubleshoot a broken printer by themselves;
  • 36 percent would rather stand in line at the DMV than troubleshoot an IT issue;
  • 30 percent would rather take a call from a telemarketer than set up a new company computer.

The survey results point to the importance of creating great employee experiences, especially for the everyday, routine work tasks that when done manually or inefficiently keep employees from doing more meaningful, value‑added work. This mundane work is impacting employee morale: Almost half of respondents say they feel like they’re wasting time. One‑third claim to feel stressed, frustrated and like they’re not living up to their capabilities. 

“Employees today want to know that they are realizing their full potential at work, and companies need employees to be their best. Creating digital workflows that make routine work easier, simpler and faster frees up people to focus on the more challenging, essential and fulfilling aspects of their jobs,” said Pat Wadors, Chief Talent Officer at ServiceNow. “That’s how value is created. Great experiences unlock productivity, for people and companies.”

ServiceNow makes work, work better for people, delivering digital workflows that create great experiences and unlock productivity. The company works with more than 5,000 enterprise customers worldwide. Through its Now Platform, ServiceNow’s three workflow clouds help companies transform their IT, Employee and Customer Service experiences.

For more findings from the survey, check out the ServiceNow Meaningful Work Infographic.

Survey Methodology

The ‘Quest for Meaningful Work Survey’ was conducted Nov. 2‑Nov. 7, 2018, via a 15‑minute online questionnaire. A total of 2,001 people responded to the survey, all 18+‑year‑old American office workers at companies with 500+ employees. ‘Meaningful work’ is defined in the survey as “work that feels impactful or important to you, and where you feel you’re contributing to a larger goal such as your own career goals, your company’s goals, or society.” ‘Menial’ and ‘mundane’ are used interchangeably and are defined as “tasks that are less interesting, less important and require less brain power.”

About ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital experiences that help people do their best work. For more information, visit:

© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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