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ServiceNow Reports First Quarter 2018 Financial Results

SANTA CLARA, Calif. – April 25, 2018 – ServiceNow (NYSE: NOW) today announced financial results for the first quarter 2018 ended March 31, 2018.

First Quarter 2018 Highlights:

  • Subscription revenues of $543.3 million in Q1 2018, representing 40% year‑over‑year growth
  • 21 transactions over $1 million in net new annual contract value in Q1 2018
  • 536 total customers with over $1 million in annual contract value, representing 43% year‑over‑year growth

ServiceNow today also announced it has agreed to acquire Seattle‑based VendorHawk Inc., a leader in Software‑as‑a‑Service management, in an all‑cash transaction expected to close this month. With VendorHawk, ServiceNow is rapidly expanding its capabilities in software asset management, which drives transparency into software licenses and costs. For more information, please visit our press release.

“We are off to a great start to the year, continuing the momentum from our record‑breaking finish to 2017,” said John Donahoe, ServiceNow president and chief executive officer. “Our performance was strong worldwide. We are driving digital transformation for our customers, enabling great employee and customer experiences that make it easier to get work done and deliver better business outcomes.”

“Subscription revenues grew 40% year‑over‑year,” said Michael Scarpelli, ServiceNow chief financial officer. “Outperformance in the quarter was driven by 21 transactions greater than $1 million in net new annual contract value and continued strength from our entire product portfolio.”

First Quarter 2018 GAAP and NonGAAP Results:

The following table summarizes our financial results for the first quarter 2018:

 

 

 

 

 

 

 

 

 

First Quarter 2018
GAAP Results

 

First Quarter 2018 Non‑GAAP Results(1)

 

Amount
($ millions)

Year/Year 
Growth (%)(2)

 

Amount
($ millions)

Year/Year 
Growth (%)(2)

Adjusted Amount 
($ millions)(3)

Adjusted Year/Year Growth (%)(2)

Subscription revenues

$543.3

40%

 

 

 

$520.1

 

34%

Professional services and other revenues

$45.9

11%

 

 

 

$43.8

 

6%

Total revenues

$589.2

37%

 

 

 

$563.8

 

32%

 

 

 

 

 

 

 

 

Subscription billings

 

 

 

$638.4

 

33%

$612.9

 

28%

Professional services and other billings

 

 

 

$51.0

 

29%

$48.9

 

23%

Total billings

 

 

 

$689.4

 

33%

$661.7

 

27%

 

 

 

 

 

 

 

 

 

Amount
($ millions)

Margin (%)

 

Amount
($ millions)

Margin (%)

 

 

Subscription gross profit

$447.9

82%

 

$463.6

 

85%

 

 

Professional services and other gross profit (loss)

($2.2)

 

(5%)

 

$5.4

 

12%

 

 

Total gross profit

$445.7

76%

 

$469.0

 

80%

 

 

Income (loss) from operations

($20.3)

 

(3%)

 

$106.9

 

18%

 

 

Net cash provided by operating activities

$250.1

42%

 

 

 

 

 

Free cash flow

 

 

 

$223.4

 

38%

 

 

 

 

 

 

 

 

 

 

 

Amount
($ millions)

Earnings per basic /diluted share ($)

 

Amount
($ millions)

Earnings per basic /diluted share ($)

 

 

Net income

$10.6

$0.06 / $0.06

 

$104.6

$0.60 / $0.56

 

 

 

  1. We report non‑GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non‑GAAP Financial Measures” for an explanation of non‑GAAP measures, and the table entitled "GAAP to Non‑GAAP Reconciliation” for a reconciliation of GAAP to non‑GAAP measures.
  2. The comparison period amounts used to calculate growth rates have been restated from previously reported amounts to reflect the impact of the full retrospective adoption of Topic 606. For more information regarding Topic 606, refer to our Form 10‑K filed for the year ended December 31, 2017.
  3. Non‑GAAP subscription revenues, professional services and other revenues, total revenues and professional services billings are adjusted for constant currency. Subscription billings and total billings are adjusted for constant currency and constant billings duration. See the section entitled “Statement Regarding Use of Non‑GAAP Financial Measures” for an explanation of non‑GAAP measures, and the table entitled "GAAP to Non‑GAAP Reconciliation” for a reconciliation of GAAP to non‑GAAP measures.

Financial Outlook

Our guidance is based on foreign exchange rates as of March 31, 2018 and includes GAAP and non‑GAAP financial measures.

The following table summarizes our guidance for the second quarter 2018:

 

Second Quarter 2018
GAAP Guidance

 

Second Quarter 2018 Non‑GAAP Guidance(1)

 

Amount
($ millions)

Year/Year 
Growth (%)(2)

 

Amount
($ millions)

Year/Year 
Growth (%)(2)

Adjusted Amount  
($ millions)(3)

Adjusted Year/ Year Growth (%)(2)

Subscription revenues

$568 ‑ $573

41% ‑ 42%

 

 

 

$548 ‑ $553

36% ‑ 37%

Subscription billings

 

 

 

$608 ‑ $612

34% ‑ 35%

$584 ‑ $588

28% ‑ 29%

 

 

 

 

 

 

 

 

 

 

 

 

 

Margin (%)

 

 

Income from operations

 

 

 

 

 

16%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Amount
(millions)

 

 

 

Weighted‑average shares used to compute diluted net income per share

 

 

 

188

 

 

 

                 
  1. We report non‑GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non‑GAAP Financial Measures” for an explanation of non‑GAAP measures, and the table entitled "Reconciliation of Non‑GAAP Financial Guidance" for a reconciliation of GAAP to non‑GAAP measures.
  2. The comparison period amounts used to calculate growth rates have been restated from previously reported amounts to reflect the impact of the full retrospective adoption of Topic 606. For more information regarding Topic 606, refer to our Form 10‑K filed for the year ended December 31, 2017.
  3. Non‑GAAP subscription revenues, professional services and other revenues, total revenues and professional services billings are adjusted for constant currency. Subscription billings and total billings are adjusted for constant currency and constant billings duration. See the section entitled “Statement Regarding Use of Non‑GAAP Financial Measures” for an explanation of non‑GAAP measures, and the table entitled "Reconciliation of Non‑GAAP Financial Guidance" for a reconciliation of GAAP to non‑GAAP measures.

The following table summarizes our guidance for fiscal year 2018:

 

Full Year 2018
GAAP Guidance

 

Full Year 2018 Non‑GAAP Guidance(1)

 

Amount
($ millions)

Year/Year 
Growth (%)(2)

 

Amount
($ millions)

Year/Year 
Growth (%)(2)

Adjusted Amount
($ millions)(3)

Adjusted Year/ Year Growth (%)(2)

Subscription revenues

$2,400 ‑ $2,415

38% ‑ 39%

 

 

 

$2,336 ‑ $2,351

34% ‑ 35%

Subscription billings

 

 

 

$2,830 ‑ $2,845

33% ‑ 34%

$2,755 ‑ $2,770

 

30%

 

 

 

 

 

 

 

 

 

 

 

 

 

Margin (%)

 

 

Subscription gross profit

 

 

 

 

 

85%

 

 

Income from operations

 

 

 

 

 

20%

 

 

Free cash flow

 

 

 

 

 

27%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Amount
(millions)

 

 

 

Weighted‑average shares used to compute diluted net income per share

 

 

 

187

 

 

 

 

  1. We report non‑GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non‑GAAP Financial Measures” for an explanation of non‑GAAP measures, and the table entitled "Reconciliation of Non‑GAAP Financial Guidance” for a reconciliation of GAAP to non‑GAAP measures.
  2. The comparison period amounts used to calculate growth rates have been restated from previously reported amounts to reflect the impact of the full retrospective adoption of Topic 606. For more information regarding Topic 606, refer to our Form 10‑K filed for the year ended December 31, 2017.
  3. Non‑GAAP subscription revenues are adjusted for constant currency. Subscription billings are adjusted for constant currency and constant billings duration. See the section entitled “Statement Regarding Use of Non‑GAAP Financial Measures” for an explanation of non‑GAAP measures, and the table entitled “Reconciliation of Non‑GAAP Financial Guidance” for a reconciliation of GAAP to non‑GAAP measures.

Conference Call Details

The conference call will begin at 2 p.m. Pacific Time (21:00 GMT) on April 25, 2018. Interested parties may listen to the call by dialing 844.464.3153 (passcode: 8685999), or if outside North America, by dialing +1.508.637.5575 (passcode: 8685999). Individuals may access the live teleconference from this webcast link (https://edge.media‑server.com/m6/p/pf7pfwgq).

An audio replay of the conference call and webcast will be available two hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial 855.859.2056 (passcode: 8685999), or if outside North America, by dialing +1.404.537.3406 (passcode: 8685999)

Investor Presentation Details

An investor presentation providing additional information and analysis can be found at http://investors.servicenow.com.

Statement Regarding Use of NonGAAP Financial Measures

We report the following non‑GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

  • Revenue Adjusted for Constant Currency. We present revenues adjusted for constant currency to provide a framework for assessing how our business performed excluding the effect of foreign currency rate fluctuations. To present this information, current period results for entities reporting in currencies other than U.S. Dollars are converted into U.S. Dollars at the exchange rates in effect during the prior period presented, rather than the actual exchange rates in effect during the current period. We believe the presentation of revenues adjusted for constant currency facilitates the comparison of revenues year‑over‑year.
  • Billings. We believe billings is a useful leading indicator regarding the performance of our business. We define subscription billings, professional services and other billings, and total billings as the applicable revenue plus the applicable change in deferred revenue, unbilled receivables and customer deposits as presented or derived from the statement of cash flows. We adjust for constant currency, as described above, and adjust for constant duration by replacing the portion of multi‑year billings in excess of twelve months during the current period with the portion of multi‑year billings in excess of twelve months during the prior period presented. We believe these adjustments facilitate greater comparability in our billings information year‑over‑year.
  • Gross Profit, Income from Operations and Net Income. Our non‑GAAP presentation of gross profit, income from operations, and net income measures exclude stock‑based compensation expense, amortization of debt discount and issuance costs related to our convertible senior notes, loss on early note conversions, amortization of purchased intangibles, legal settlements, business combination and other related costs, and the related income tax effect of these adjustments. We believe the presentation of operating results that exclude these non‑cash or non‑recurring items provides useful supplemental information to investors and facilitates the analysis of our operating results and comparison of operating results across reporting periods.
  • Free Cash Flow. Free cash flow is defined as net cash provided by (used in) operating activities plus cash paid for legal settlements and repayments of convertible senior notes attributable to debt discount, reduced by purchases of property and equipment. Free cash flow margin is calculated as free cash flow as a percentage of total revenues. We believe information regarding free cash flow and free cash flow margin provides useful information to investors because it is an indicator of the strength and performance of our business operations.

Our presentation of non‑GAAP financial measures may not be comparable to similar measures used by other companies. We encourage investors to carefully consider our results under GAAP, as well as our supplemental non‑GAAP information and the reconciliation between these presentations, to more fully understand our business. Please see the tables included at the end of this release for the reconciliation of GAAP and non‑GAAP results.

Use of ForwardLooking Statements

This release contains “forward‑looking statements” regarding our performance, including but not limited to statements in the section entitled “Financial Outlook.” Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make.

Factors that may cause actual results to differ materially from those in any forward‑looking statements include: (i) errors, interruptions, delays, or security breaches in or of our service or datacenters, (ii) our ability to grow at our expected rate of growth, including our ability to convert deferred revenue and backlog into revenue, add and retain customers, sell additional subscriptions to existing customers and enter new geographies and markets, (iii) our ability to continue to release, and gain customer acceptance of, improved versions of our services, (iv) our ability to develop and gain customer acceptance of new products and services, including our platform, (v) our ability to compete successfully against existing and new competitors, and (vi) material changes in the value of foreign currencies relative to the U.S. Dollar.

Further information on these and other factors that could affect our financial results are included in our Form 10‑K for the year ended December 31, 2017 and in other filings we make with the Securities and Exchange Commission from time to time.

We undertake no obligation, and do not intend, to update these forward‑looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

About ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations and HR service delivery, creating a better experience for your employees and customers while transforming your enterprise. ServiceNow (NYSE:NOW) is how work gets done. For more information, visit www.servicenow.com.

© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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ServiceNow Q1 2018 complete financial tables (download PDF)

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