SANTA CLARA, Calif. – January 7, 2014 – ServiceNow® (NYSE:
NOW), the enterprise IT cloud company, today announced that Tickets.com is
successfully using ServiceNow software‑as‑a‑service as a global,
automated platform that supports rapid business growth and helps
ensure quality and customer satisfaction. While Tickets.com utilizes
the "out‑of‑box" ServiceNow application framework to support
IT functions, the company also develops custom applications on the
ServiceNow platform to meet business needs and opportunities beyond
IT, especially to quickly and reliably prepare for events.
A wholly‑owned subsidiary of MLB Advanced Media, Tickets.com is a leading
provider of fully‑integrated event ticketing technologies, solutions
and services for thousands of top arts, entertainment and sports
organizations worldwide. The company's ProVenue® ticketing platform serves as the core of
a comprehensive web‑based suite of integrated features, products and
services that help its clients enhance ticket sales, marketing efforts
and overall customer experience. The company also sells tickets
directly through its website at www.tickets.com.
"We chose ServiceNow because of its platform
capabilities," said Greg Crowder, vice president of application
delivery, Tickets.com. "ServiceNow enable us to create
applications for service automation, which give us clear business
advantage while boosting the quality of service we bring to customers."
The most prominent application Tickets.com built on the ServiceNow
platform is its custom Major Event Module to quickly respond to
new event requests from clients and immediately prepare internal,
cross‑departmental resource support. Various departments now can work
to configure, test and ensure approvals are in place and ensure a
great user experience. The application has contributed towards an
event success rate of near 100 percent, and labor costs have decreased
by 20 percent. By unifying all of the elements through ServiceNow,
Tickets.com removed the complexity of event planning and can now
automate processes while providing a trail of accountability and
up‑to‑date status to anyone involved.
To support IT, Tickets.com uses the ServiceNow IT Service Automation
Suite. ServiceNow replaced a number of IT service applications created
in‑house over the past 20 years. By consolidating the various tools,
ServiceNow is now the single system of record for IT, including
incident, problem, change and project management. ServiceNow also
provides the centralized Configuration
Management Database (CMDB) for all IT resources.
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single
system of record for IT and automate manual tasks, standardize
processes and consolidate legacy systems. Using our extensible
platform, our customers create custom applications and evolve the IT
service model to service domains inside and outside the enterprise.
ServiceNow transforms IT from the department of no to the department
of now. For more information, visit www.servicenow.com.
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