The TDSB manages an increasingly complex IT landscape to accelerate digital transformation—establishing a platform on which to integrate enterprise-wide workflows and launch a custom application.
Canada’s largest school network
The Toronto District School Board (TDSB) is the largest and one of the most diverse school boards in Canada. It serves approximately 246,000 students in 582 schools throughout Toronto, and more than 130,000 life-long learners in its Adult and Continuing Education programs. More than 80% of TDSB graduates go on to university or college. It has 42,000 employees and an annual budget of $3.4 billion.
Operating at scale, with personal perspective
The challenge for TDSB is not so much to manage size, but to enable agility. It recognizes that education is a personal journey. While operating efficiently, it wants to allow a degree of educational freedom within its schools and teaching community. It also wants to accelerate the digital transformation of the classroom, and of the way it manages an increasingly complex IT landscape. To begin, it wanted to overhaul the way it addressed IT Service Management.
In exploring IT Service Management, TDSB came to realize the platform opportunities of ServiceNow. The original scope of work expanded with the introduction of Customer Service Management to help the Human Rights Office handle inquiries and resolve race, bias, and hate incidents.