Analyze skills for your teams in Workforce Optimization for ITSM

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Add skills to groups and view skill assignments for your teams.

    Avant de commencer

    Role required: skill_admin

    Procédure

    1. Navigate to All > Workforce Optimization for ITSM > Manager Workspace.
    2. Click the Teams icon.
    3. Select a team for which you want to analyze skills.
    4. Add a skill for the group.
      Remarque :
      A group is synonymous with a team.
      1. Select the Skills tab.
        Remarque :
        In the right pane, you can analyze the top 5 skills that your team is using at any time. Select a skill to analyze skill data such as the number of users using the skill or tasks that have been assigned that need that skill, the overall skill coverage, and how many experts you currently have with that skill.
      2. Click New.
      3. In the Skill field, select a skill.
      4. In the Skill level field, select a level for the selected skill.
      5. In the Inherited from field, select the skill from which this skill is inherited.
      6. Click Save.