Responsive dashboard properties

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Responsive dashboard properties

    Responsive dashboard properties in ServiceNow enable you to customize the behavior and appearance of dashboards, especially within the Analytics Center. These properties allow you to manage user experience, sharing capabilities, performance, and security settings for responsive dashboards in your instance.

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    Key Features

    • Unified Analytics Workspace Experience: Enable showing both responsive and Next Experience dashboards together for a consolidated analytics overview. This is controlled by the com.glide.par.unifiedanalytics.enabled property.
    • Secure Sharing Restrictions: Control visibility of users, groups, and roles in the dashboard sharing panel based on ACLs to enforce sharing security. This is managed by glide.cms.dashboards.sharingwithsecuresearch, but may impact performance depending on ACL complexity.
    • Role-based Sharing Permissions: Specify which roles can share their own dashboards using the glide.cms.sharedashboards.role property. Admin and dashboardadmin roles are exempt from restrictions and can always share dashboards.
    • Widget Rendering Controls: Define maximum allowed widget render time (glide.canvas.grid.widgetperformancethreshold), the number of widgets rendered simultaneously (glide.canvas.grid.widgetrenderconcurrentmax), and client-side cache duration for widgets (glide.canvas.grid.widgetcachettl) to optimize dashboard performance.
    • Search Result Limits in Sharing Panel: Limit the number of users, groups, and roles returned when searching in the sharing panel using glide.cms.dashboards.sharing.search.maxRecords. Balancing this value is important to avoid missing expected results or causing performance issues.

    Practical Considerations for ServiceNow Customers

    • Enabling the unified analytics workspace improves user experience by consolidating dashboards but needs to be explicitly activated.
    • Applying secure sharing restrictions enhances data security but may affect system performance based on your ACL setup.
    • Role-based sharing controls help enforce governance by limiting sharing capabilities to designated roles.
    • Adjust widget performance settings to ensure dashboards load efficiently without overwhelming system resources.
    • Tune search result limits in the sharing panel carefully to balance between usability and performance.

    Use properties to fine-tune dashboard behavior and appearance.

    Navigate to System Properties > Dashboard Properties to configure the main responsive dashboard properties.

    Responsive Dashboard properties

    Property Description

    Enable the unified analytics workspace experience, which shows all responsive dashboards and Next Experience dashboards in the same overview in the Analytics Center.

    com.glide.par.unified_analytics.enabled
    • Type: true | false
    • Default value: false
    • Location: System Properties > Dashboard Properties

    When enabled, users see both Platform Analytics and core UI (responsive) dashboards in the Analytics Center. Users can still drill down to KPI details from responsive dashboard indicator visualizations.

    Apply security rules to the list of users, user groups, and roles that are visible when sharing dashboards.

    glide.cms.dashboards.sharing_with_secure_search
    • Type: true | false
    • Default value: false
    • Location: System Properties > Dashboard Properties

    When enabled, the list of users, user groups, and roles that are visible in the sharing panel is restricted. The restriction is based on the configuration of the sys_user, sys_user_group, and sys_user_role ACLs. For more information, see Access control list rules.

    There is a performance penalty associated with enabling this property. Performance degradation may be based on the number and complexity of business rules and ACLs on your instance.

    Specify a comma-separated list of roles that can share their own dashboards.

    glide.cms.share_dashboards.role
    • Type: string
    • Default value: Empty

      When this property is empty, all users can share their own dashboards.

    • Location: System Properties > Dashboard Properties
    Note:
    Properties that restrict dashboard sharing do not apply to users with the admin and dashboard_admin roles. Users with these two roles can always share any dashboard.

    Maximum number of seconds for a widget to render on a responsive dashboard.

    glide.canvas.grid.widget_performance_threshold
    • Type: integer
    • Default value: none
    • Location: System Properties > Dashboard Properties

    For more information, see Optimize widget rendering time on responsive dashboards.

    Maximum number of widgets that can render simultaneously on a responsive dashboard.

    glide.canvas.grid.widget_render_concurrent_max
    • Type: integer
    • Default value: 3
    • Location: System Properties > Dashboard Properties

    For more information, see Optimize widget rendering time on responsive dashboards.

    Number of seconds that responsive dashboard widgets are cached in the browser.

    glide.canvas.grid.widget_cache_ttl
    • Type: integer
    • Default value: 2
    • Location: System Properties > Dashboard Properties
    Number of users, groups, and roles returned when searching for a name in the Share panel of a Responsive Dashboard.

    The value of this property is per category, so the default value of 100 may yield 300 results - 100 users, 100 groups, and 100 roles.

    glide.cms.dashboards.sharing.search.maxRecords
    • Type: integer
    • Default value: 100
    • Location: sys_properties.list

    Setting the value too low can cause the expected results not to be found. The minimum value is 5. Setting the value too high can cause performance issues.