Idle time analysis

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Idle time analysis focuses on the periods when a case is assigned to a team but not yet assigned to a specific resource. This is the time during which the case remains inactive, waiting for someone to take action.

    To enable idle time analysis for a project, set it in the process configuration for the table. For more information about setting idle time analysis in process configuration, see Configure impact metrics.

    To set idle time metrics in a project, see Set metrics.

    To know more about how to view the idle time cases from the process map, see the entry for Idle time analysis under the Process map section in Analyst workbench page.