Set a specific dashboard as home for all users

Configure ServiceNow so that all users see the same dashboard when they log in.

Before you begin

Role required: admin

Note:

Navigate to the dashboard you want to set as home, and copy the sys_id from the URL. The sys_id is the last element after the last forward slash. For example, in this URL, the sys_id is 456CBA: https://my-instance.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/false/sys-id/456CBA. Paste the sys_id into a text file so that you can copy it into the system preference you create.

About this task

The dashboard that you configure should be available to all users.

Procedure

1. Create a user preference with the name my_home_navigation_page.
2. Give the preference the description Set all homepages to dashboards.
3. Select the System check box to create an instance-wide default.
4. Leave the User field empty.
   Steps 3 and 4 make the preference universal.
5. Give the preference a meaningful description that you can search for.
6. Set the Type to string.
7. In the Value field, enter the following: $pa_dashboard.do?sysparm_dashboard=dashboard_sys_id, but replace dashboard_sys_id with the sys_id you copied before you began.
8. Select Submit.

Result

All users see the same dashboard when they open ServiceNow.