See Spotlight score details

To see the criteria whose weights contributed to a Spotlight score, view the details of the Spotlight record.

Before you begin

Role required: pa_spotlight or admin

Procedure

1. Navigate to All > Spotlight > Spotlight or view the Spotlights related list in a Spotlight Group record.
2. Locate the Spotlight that interests you and click the information icon .
3. Click Open Record

Result

The Spotlight record opens. In the Spotlight Audits related list, you can see which Spotlight criteria the record met and the contribution of each criterion to the total score.

Spotlight criteria contributing to total score

Consider the Spotlight record for Incident INC0006831, which had a Spotlight score of 1,200 against a threshold of 1,000.

Figure 1. Spotlights list with selected record

Opening the Spotlight record, you see that the following criteria weights contributed to the total score:

Criteria	Weight
Open incidents not updated 30 days	1,000
Incidents older than 28 days	25
Incidents older than 7 days	25
Open incidents not updated 5 days	100
Incidents older than 14 days	25
Incidents older than 90 days	25
TOTAL SCORE:	1,200